Elite Aesthetics Secret Shopper Leads Test
Website -https://www.eliteaestheticsmd.com/coolsculpting
Confirm - https://www.eliteaestheticsmd.com/c/coolsculpting
Date: 10/14/19
Time: 10:22 AM

Name - Stephanie C.  Murphy
Email - cruz_s_1990@mail.com
Phone # - 407-732-0190
Message - my husband and I want to see if Coolsculpting can help with flab in areas of our bodies. Thanks. 

Overall Results:

Spa Response time: Phone call: Yes, call placed to lead 14 minutes later.

Spa Response time: Text Message: No Text Messages sent to the lead

Spa Response time: Voice Mail: Yes, from Marie; 15 minutes later.

Spa Response time: Emails: Yes, email sent to the lead 11 minutes later.

Problems with form/button: NONE

Follow up Phone call: None thus far.

Follow up Phone Email: Yes, same day 19 minutes later.

Follow up Text Message: None

Have we sent to client ? 

I submitted my results for this way back on the 14th of October. However, I never received any feedback from you nor Chris. I was going down the list of tasks assigned to me and found this old one. Since it was from so long ago, I did not send it.. * I tagged you in another old one asking the same thing....  What would you like me to do now?
Send it or test them again?

Oh that's way too long ago.
In the future- just send. Unless we messed up somewhere ( then let us know)

However, try to be as kind as possible you can always copy me on the emails so I can follow up with them on a front desk training 

Yes, I changed the wording now so that it doesn't offend them or the staff in any way. 
I did not send this since we dropped the ball with BelloCorpo and it was our fault. Wanted to make sure it was on them, not us. 
In any case, we can secret shop them again after the new year and see how they do. 
Thanks.