✔ Secret Shop/ Call Rail Report
Completed by Hector M.
- Assigned to
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Hector M.
- Notes
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Hector take care of this.
Eltra Self - EyeLid.com
Completed by Hector M.
Website - https://go.eltraself.com/coolsculpting/
Confirm -
Date: 10/07/20
Time: 2:11 PM EST
Name - Julissa Peyton
Email - ladyme901@gmail.com
Phone - 516-252-6871
Message - Had a friend tell me this worked for her arms and stomach. I am willing to give it a try. When can I come in for a consultation?
JP.
Lead verified on the sheet.
***I found an issue now with the forms not going through, but still showing on the lead.
In the future, please give me a heads up before you are going to call them so that I may have the report ready for you before hand. (Even though I believe we discussed this during our CAG meeting.)
In any case, here are the final results of the secret shopper for EltraSelf
Eltra Self - Secret Shopper Leads Test Report Summary
Overall Analysis: Good, But Requires Some Adjustments.
Spa Response time: Phone call: Yes, but a day later - 10-08-20 - 10:17 AM
Spa Response time: Voicemail: Yes, but a day later - 10-08-20 - 10:17 AM
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, Oct 8, 2020, 12:54 PM.
Problems with form/button: None
Follow up Phone call: Yes - 10/09/20 - 3:51 PM
Follow up Phone Email: None thus far.
Follow up Phone Text: None so far.
Areas that need improvement = Direct call came a day later. In addition, no text messages sent to the lead.
Summary: The overall response time to the secret shopper leads test from the staff at Eltra Self requires some attention and adjustments. First, they called the lead 1 full day later. Also, no text messages sent at all.
**** They sent an email BUT IT IS ENCRYPTED!!!!! ---- This is Newton's doing.
He wants the lead wants to go through a process of verifying their Email for this? This has to be fixed.
He now wants to put a WARNING below all web forms.