Event Tracking

To keep track of events -- Black Friday, event pages, FB events, text blasts, etc.

Black Friday - Haus of Aesthetic - Text Blast - Merge contact lists

Assigned to
Isaac Klausnser, Medstar Isaac K. Ivy Santiago, Creative Project Manager at Medstar Ivy S.
Due on
Notes
Ivy Santiago, Creative Project Manager at Medstar Ivy Isaac Klausnser, Medstar Isaac  
I am not sure which one of you would be responsible for this task.

The Haus of Aesthetics Text Blast account (currently 3k contacts) needs to have all of the contacts from the core campaign (currently 15k contacts that are not DND) uploaded for the upcoming black friday text blasts.

Additionally, Haus has sent me this updated list from their CRM:


All three contact lists 1) text blast account 2) core campaign account 3) patient ext list. csv must be on the TEXTBLAST ACCOUNT and cross-referenced so there are no duplicates and no DNDs sent for the upcoming Nov 1 text blast. 

Thank you!

Comments & Events

Isaac Klausnser, Medstar
Nicol Razon, Medstar Nicol - IMPORTED
Nicol Razon, Medstar
Isaac Klausnser, Medstar Isaac  can you please confirm that the list is imported to the text blast account and also, that the text blast account has all contacts from the core campaign without duplicates and DND?
Isaac Klausnser, Medstar
Nicol Razon, Medstar Nicol - YES. I confirm.
Nicol Razon, Medstar
Thank you!
Nicol Razon, Medstar
Nicol Razon completed this to-do.
Nicol Razon, Medstar
Nicol Razon re-opened this to-do.
Nicol Razon, Medstar
Ivy Santiago, Creative Project Manager at Medstar Ivy Isaac Klausnser, Medstar Isaac  
we have a similar issue with Haus of Aesthetics. Like Admire, there are some duplicates from this work done recently on contacts. Here are two duplicates I found. 

They have double the list Admire did, so thankfully, they may not notice, and we've caught it first. 

Isaac Klausnser, Medstar
Nicol Razon, Medstar Nicol - Yes. It's interesting. I just looked into it and not sure why this would happen.

# Both of the sub-accounts have duplicate contacts disabled in them.


# Also during the import we always used this option which should auto detect the existing contacts based on the email and phone number both.


I have now created a support ticket with the GHL team regarding this.

In the meantime moving forward I will use the excel to merge and manually remove the delete duplicates instead of relying on GHL system for this.

Really sorry for missing this.
Ivy Santiago, Creative Project Manager at Medstar
Isaac Klausnser, Medstar Isaac was this ever resolved. Were you able to get the account back to normal with no duplicated. I do see a large amount of contacts on both Main and Text blast account and we want to make sure this has been resolved before we send out the next text blast. thank you!

Nicol Razon, Medstar Nicol  
Isaac Klausnser, Medstar
Ivy Santiago, Creative Project Manager at Medstar Ivy - Not yet. I still have the ticket opened up regarding this with the GHL team. When is their next text blast due? Asking because GHL support sometimes take weeks to reply back.
Nicol Razon, Medstar
Isaac Klausnser, Medstar Isaac Ivy Santiago, Creative Project Manager at Medstar Ivy  we had two blasts go out yesterday and today. does this mean that they all went out to duplicates, again? 
Isaac Klausnser, Medstar
Nicol Razon, Medstar Nicol - Ivy Santiago, Creative Project Manager at Medstar Ivy should be able to confirm on this. I only helped tagging the duplicates on admire aesthetics last week.
Ivy Santiago, Creative Project Manager at Medstar
Ivy Santiago completed this to-do.