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Event Tracking

To keep track of events -- Black Friday, event pages, FB events, text blasts, etc.
Chris Zelig, MedstarIsaac Klausnser, MedstarCharmae Arcayan, MedstarVania J, MedstarSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Wellnessessity - Semaglutide

✔ Unsent messages from this text blast

Nicol R. added this on
Completed by Hannah
Assigned to
Isaac Klausnser, Medstar Isaac K. Jessica Marino, Digital Marketing Coordinator at Medstar Jessica M.
Notes
Hi team,
I was going to tell the client that his staff wasn't responding well to leads, but then I see so so many of these are unsuccessful. Error code is "failed request to twilio".
What does this mean and what can we do to fix this?
Screen Shot 2023-08-17 at 1.50.58 PM.png 1.34 MB • Download

Comments & Events

Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Nicol Razon, Medstar Nicol - This could be a lot of different things. It all depends on the error code(s). The good news is their error rate is low - 1.47%. The goal is under 3% but preferably under 2%.   
Screenshot 2023-08-21 100940.png 56.2 KB • Download

Each time we send a text blast, Jessica/ myself will go through the errors and filter them to DND when seen as fit (Example: landline/ fake number/ etc). This is helpful because each time we send a text blast the Error stat should get smaller and smaller.

Vania J, Medstar Vania Isaac Klausnser, Medstar Isaac - I haven't seen this error before. They all say "Total Timeout Of API Google.Pubsub.V1.Publisher Exceeded 60000 Milliseconds Before Any Response Was Received." 

Do you know why this happened?
Nicol Razon, Medstar 💪
Nicol Razon, Medstar TY, U so smart!
Isaac Klausnser, Medstar 🥇
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Vania J, Medstar Vania J
Hannah, Client Success Manager at Medstar Hannah awwww you make me so proud!

please let me know what Isaac Klausnser, Medstar Isaac  says about that new error code. thanks!
Hannah, Client Success Manager at Medstar Learned from the
Hannah, Client Success Manager at Medstar BEST
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania Hannah, Client Success Manager at Medstar Hannah - OK. I will check.
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania Hannah, Client Success Manager at Medstar Hannah -

Update - Created a support ticket with the GHL support team yesterday. Still waiting for their reply
Hannah, Client Success Manager at Medstar TY!
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Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Isaac Klausnser, Medstar Isaac - Any update on this?
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Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah - Unfortunately not yet. I asked their team to escalate it yesterday. Still waiting for a reply back from them.
Hannah, Client Success Manager at Medstar Thanks 4 update!
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Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah - Got a reply back from them. Their team finally got back and asked how to access the error logs :) I have now replied back to them with a screenshot and also included you in the ticket thread so you are always in the loop.
Hannah, Client Success Manager at Medstar You're joking
Hannah, Client Success Manager at Medstar Thank you!
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Vania J, Medstar Vania J
OMG Isaac Klausnser, Medstar Isaac  stop it. LOL you have got to be kidding me! Oh boy GHL is in trouble if they can’t even access the error logs now.
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Isaac Klausnser, Medstar Isaac Klausnser
Vania J, Medstar Vania - Yes. Also they take weeks to reply back for most of the things. Some of the tickets I created almost a month ago.
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Nicol Razon, Medstar Nicol Razon
I love the teamwork and camaraderie but I don't love GHL's staff not understanding what is up.

Vania J, Medstar Vania Hannah, Client Success Manager at Medstar Hannah my biggest concern here was if we needed to resend a big batch of them since we had previously found that this massive list was sent out over 1 day.  I was concerned that many didn't get through. Thank you!
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Isaac Klausnser, Medstar Isaac Klausnser
Hannah, Client Success Manager at Medstar Hannah Vania J, Medstar Vania Nicol Razon, Medstar Nicol - Received below reply back from them.

Hi Isaac, 

Dear Customer,

The issue here is an intermittent issue because of the google pubsub which is used by our services to send out any actions. At the time of execution the service it is calling in this case the sms service must have timed out and hence you are receiving this error, as the pubsub times out after 60000 ms.

This should not happen as a recurring errors in the future bulk actions. Please let us know if you face this issue again. Thank you.
Hannah, Client Success Manager at Medstar Thank you!
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Hannah, Client Success Manager at Medstar
Hannah completed this to-do.