‹ Home
Exported

Evexia Medspa - www.evexiamedspa.com - 🔴 SEO client 🔴 - Judi

Digital Marketing Set up * Website Development & Design * Marketing Monthly Management Service
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO Judi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ secret shop: 2 services

Vania J. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Vania J, Medstar Vania Jessica Marino, Digital Marketing Coordinator at Medstar Jessica   Should I start both now? I'll submit one with the 8x8 number and one with my personal?Or is it okay to start one, finish and then begin the 2nd? TY
Vania J, Medstar yup thanks!
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Vania J, Medstar Vania Jessica Marino, Digital Marketing Coordinator at Medstar Jessica - here is the Emface shop 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about Emface. 


You contacted us 3x by phone, 3x by text, sent a welcoming email and replied to our text messages. This all follows our follow up protocol. Great job! 

The salesperson that answered our call was friendly, professional and knowledgeable. He built a connection with the caller however we recommend introducing yourself in the beginning of the call and requesting the callers contact information for follow up purposes. 

Overall great work! 

If you have any questions or wish to discuss please let us know. 

You may also schedule a call here: http://calendly.com/Vania-medstar/front-desk
Jessica Marino, Digital Marketing Coordinator at Medstar thx madam!
Notified 2 people
Vania J, Medstar
Vania J completed this to-do.
Elizabeth Ruffa
Elizabeth Ruffa re-opened this to-do.
Elizabeth Ruffa Elizabeth Ruffa
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica Vania J, Medstar Vania   Here is the secret shop on Emsculpt. Please let me know if you need anything more from me on this one. 

EMAIL DRAFT:
Hi Team,
 
You've been secret-shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt.  

Here is the recorded call: 
 
We received 3 texts from you however we only received 1 phone call from you. We highly recommended contacting a lead 3x in the first week with a direct phone call. 

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week by phone.

The salesperson that initially answered our call put us on hold after we requested information on Emsculpt and transferred the call to a Body Contouring Specialist. He was very knowledgeable, and engaging, and built excitement around the treatment. 
 
We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Jessica Marino, Digital Marketing Coordinator at Medstar will send 2day
Jessica Marino, Digital Marketing Coordinator at Medstar thx!!
Notified 2 people
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.