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Forever Young Med Spa -SM

https://www.foreveryoung-medspa.com • Client Success Manager: Sydney
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Website Development

✔ SSL Certificate Expiring

Hector M. added this on
Completed by Hector M.
Assigned to
Isaac Klausnser, Medstar Isaac K.
Notes
Isaac Klausnser, Medstar Isaac and Chris Zelig, Medstar Chris
The SSL certificate for www.foreveryoung-medspa.com will be expiring after 7 days (on 2020-01-27). 
Does Isaac have access to update it or will we need to contact the client about it?
Please let me know if you want me to follow up with them or if you will. 
Thanks. 

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector  - We don't have access to either their domain registrar or hosting. So we need to follow up with client on this.
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Isaac,
Thanks for verifying for me since I wanted to make sure.
Chris Zelig, Medstar Chris  
Can you please let me know how you want to handle this? Do you want me to send the client an email from support or will you contact them directly through your account?
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Sent email to client to make them aware of this situation. 
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Site is down now.
No one from Foreveryoung ever bothered to respond to my email warning a week ago.

image.png 240 KB • Download
Perhaps calling them directly may be in order. 
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I contacted client directly, they got the issue resolved. 
Notified 2 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.