Will get on this ASAP. 

Here is the first bit of information I have for this secret shopper lead test -
Website - https://sculpt.fourseasonsobgyn.com/coolsculpting/
Confirm - https://sculpt.fourseasonsobgyn.com/c/coolsculpting/
Name - Henry Mills
Email - Playa4thee1@yahoo.com
Phone # - 347-480-9290
Message - I am interested in doing my chest and arms area. 
BTW, they DO NOT have a POP-UP box when you enter the site and hit on Coolsculpting tab. Instead, you have to fill out the static form on the right hand side of the site. 
As of now - NO EMAILS, Text or calls. Will update this tomorrow. 

This morning I logged into the Hi@medstarpatients.com to see status of this lead. I checked both 
aesthetics@fourseasonsobgyn.com 
sabrina@fourseasonsobgyn.com 
and I did not see the lead I submitted yesterday there. 
I went ahead and used a direct link from one of the leads already on their folder = Website - https://sculpt.fourseasonsobgyn.com/coolsculpting/?utm_source=facebook&utm_medium=cpc&utm_campaign=Lead+Generation&utm_content=Coolsculpting+-+Dynamic+-+Low+Vio

and submitted another lead 
Name - Angel Lucas
Email - looks.wow23.4eva@gmail.com
Phone # - ‪(972) 656-9619‬ 
confirm - https://sculpt.fourseasonsobgyn.com/c/coolsculpting/

whitney.zelig@gmail.com  - show hector how to login to websites to check the gravity forms and zapier to see if the email went out from the popup 

They just called me back - 7/19/19 - 1:03 PM
Left message - VM - 

Hi Henry
Thanks for your interest in CoolSculpting @ Four Seasons OBGYN.
We look forward to answering your questions about CoolSculpting the #1 fat reducing treatment in the World!
We are currently running a promotion for 25% OFF.

Message by ‪(210) 355-7616‬: Would you like us to give you a call to answer your questions or would you prefer that we schedule you for a free consultation via text? -Valarie Four Seasons OBGYN, Friday, July 19 2019, 1:04 PM

Would you like us to give you a call to answer your questions or would you prefer that we schedule you for a free consultation via text?
-Valarie Four Seasons OBGYN

way to check if gravity forms are indeed notifying the right emails:

https://drive.google.com/file/d/13uk14xqMk-nBMBK-qGn-jQzrmQWEE1EM/view

and they were. soo...

Chris , whitney.zelig@gmail.com  , These people - Valerie - are not picking up the phone. I have called her about 5 times from different numbers and all calls keep going to VM. I tried calling again using a Texas number - 972 area code. But she still did not answer and I left her a message stating I was calling in regards to a CS consult. 
Waiting to speak to them to finish writing Secret Shop leads test report. 

Call another time. Wednesday 

So does that mean I should hold off on the Secret Shopper Leads Test Report for you? You said earlier you wanted it by today. I am halfway through it, btw s I only needed to add the phone calls parts to it. 

Did u try calling back with tx number 

Yes I did. I used a 972 number. She still did not pick up. I noticed that she screens her calls. That is based on yesterday and the way she answers her phone on Callrail. 
I will call her again tomorrow - Wednesday - as you suggested in your previous comment yesterday. 

Ok leave it alone. Send me the report 

I am preparing it for you now. 
I called her again today using my Texas number and she still did not pick up again. Message said she is either with a patient or unable to come to the phone. 
I believe 5 out 10 leads to this client are lost because she:
One, answers her calls herself and cannot do it when she is busy.
Two, she screens her calls and often doesn't pick up.

Chris and whitney.zelig@gmail.com  
Here is the Secret Shopper Call & Leads Test report for Four Seasons OBGYN. 
It appears that Valerie may be a bit overwhelmed as she is doing everything by herself there; including answering the phones. 
But she managed to do a good job overall considering the situation. She still needs to send out emails. Also, she will continue to lose leads. Albeit a few here and there as long as she answers the phone herself. 

Four Seasons OBGYN - Secret Shopper Leads & Calls Report.docx 896 KB • Download