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Gilbert Medspa - Skinovative

https://www.gilbertmedspa.com/
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, Medstar
From the list: SKINovative of Gilbert www.gilbertmedspa.com/

✔ Secret Shop Gilbert

Chris Z. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Submit a lead on Wednesday and see what happens, they want to cancel service with us, I feel part of it maybe they are responding to slow as the account performs fine.

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Looking over their Callrail, I see that their activity has fallen off quite substantially. When I performed an audit for them back on August 27th, they had MEDIUM activity. Now, it is LIGHT at best. 
In any case, I will add this to my list and hope it helps show them that it is not on us, but on them. 
Notified 1 person
Chris Zelig, Medstar Chris Zelig
What was the response time? 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris Zelig, Medstar Chris you have good grounds to argue with them about their lack of following up on leads. 

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: None.
Spa Response time: Text Message:  None.
Spa Response time: Voice Mail: None.
Spa Response time - Email: Yes, 1 hour and 2 minutes later.
Problems with form/button: None
Follow up Phone call: None.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention (Needs Improvement)
Summary: No phone calls, text messages or voice mail left to the lead.
 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Chris Zelig, Medstar Chris  
Please let me know if you want to send this report to the client since they have several areas to improve upon. 
Thanks, 
Notified 3 people
Chris Zelig, Medstar Chris Zelig
They are no longer active so you can archive them 
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Chris Zelig, Medstar Chris  whaattt? they cancelled i didnt know that
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Wow, that's bad. 
Let's bring in 3 new ones in lieu of this. 
whitney.zelig@gmail.com, Medstar amen
Notified 3 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.