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Glō Medical Aesthetics - www.glomedicalaesthetics.com - Katharine

Micro Website Development * Digital Marketing Set Up * Marketing Management Service (Monthly)
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Secret Shop- Emsculpt Neo

Nicol R. added this on
Completed by Hannah
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Elizabeth Ruffa Elizabeth Hannah, Client Success Manager at Medstar Hannah creating this so you can update it with which service and move it to the folder it needs to live in if not here. 

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hannah, Client Success Manager at Medstar Hannah  - Hi! What is the start date for this shop and what service am I shopping? TY
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Hannah rescheduled this to-do
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Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Hi Elizabeth Ruffa Elizabeth ! I have updated it to the 11th - Can we do emsculpt neo?
Elizabeth Ruffa 👍
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Elizabeth Ruffa Elizabeth Ruffa
Hi Hannah, Client Success Manager at Medstar Hannah  

EMAIL DRAFT:

Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 


You contacted us 3x by phone, 3x by text, sent a welcoming email and replied to our  messages during text engagement. This all follows our follow up protocol. Excellent!

The salesperson that answered our call was friendly, professional and knowledgeable. He built excitement around the treatment, answered pricing questions in a recommended way, and mentioned financing options. 

At the beginning of the call we do recommend requesting the caller’s contact information after introducing yourself for follow up purposes.

Overall, great work! 

If you have any questions or wish to discuss please let us know. 
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Hannah, Client Success Manager at Medstar Hannah, Client Success Manager
Elizabeth Ruffa Elizabeth  - YAY! Happy to see they did well. I have sent the report. Thanks!
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Hannah, Client Success Manager at Medstar
Hannah completed this to-do.