Grace Medical Aesthetics Secret Shopper Leads Test 
Website - https://www.gracemedicalaesthetics.com/coolsculpting
Confirm - NONE - Only a "Thanks! We'll get back to you soon." message
Date: 9/27/19
Time: 9:21 AM

Name - Jake Romo
Email - Mrp.990123@gmail.com
Phone # - 201-677-5371
Message - Can this help me get rid of belly fat ?

There is no CONFIRMATION page.. I was ready to send lead all over again. 
All you get is a small message on the bottom = See photo

screenshot-www.gracemedicalaesthetics.com-2019-09-27-10-58-10-133.png 90.6 KB • Download

yes grace is one of the rare sites we do not have access to

Spa Response time: Phone call: NONE, as of today.

Spa Response time: Text Message:  No Text Messages sent to the lead

Spa Response time: Voice Mail: None

Spa Response time: Emails: Yes, email sent to the lead about 2 hours later.

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: None

Follow up Text Message: None

whitney.zelig@gmail.com or Chris  
Are you guys planning on meeting with these people any time soon?
We have not done a CR report on them since July 18th. 
I was wondering if I should add them to my list for this week since they are HEAVY in flow of calls. 
What do you guys think?
If not, let me know if you have someone else you want to prioritize first. 
Thanks. 

Remind me in a month

Got it, reminder added. 

Chris  
This reminder was set for this week. 
It has been a month since I asked you if you wanted to perform a CallRail audit on them.
Please let me know. 

whitney.zelig@gmail.com  
I had this on my calendar since last year. 
Wondering if you want to give this to Lisa H. 
If you want to discard it or would like me to follow up myself?

give to lisa

Thanks for confirming.
Switching and giving it to Lisa   H now. 

Lisa  
Good morning. 
When you get a chance, please add this client to the list of those you need to audit on Callrail. 
As always, before you do the Callrail audit, you should do a Secret shop test first. 
Thanks. 

Hey Hector,
So I got another piece of the puzzle. I didnt know you SShoped before auditing on Callrail. I guess my mind thinks totally weird. I would think auditing the client the first 2 months so they can see areas to improve(since they have access to the audited call notes?) and give them a chance to make corrections then 3rd month Sshop. Make reports and send to Chris. It seems like it would cut down the online training too especially at time of contract sign if whoever is doing the contract emphasizes the importance of callrail and its benefit to better assist in gaining more clients.
I'm probably totally off base here since Im still learning the ends and outs.
Sorry thinking out loud through long message.
I apologize I did Alway Beautiful and Truth and Beauty Spa callrails first. 
I'll Sshop Grace med. today.
Thanks for the helpful videos.
Lisa

Lisa, good morning. 
The reason we secret shop them first before doing the callrail audit is a logical one. 
For one, it allows us to gauge how they respond to leads in real time. (remember, that is one of the reasons they hire us for; to bring them leads)
2nd, we can see if they are actually following up on the leads. 
3rd, we can see and hear how they treat the leads (when we call then directly in the 2nd phase of the secret shop).
4th, the bosses will have a better grasp of how their staff actually works under pressure.
There are several other reasons why doing it this works best. As you get more familiar with the process, it will become clearer to you.