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| Hector M. |
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| Shane Q. |
My bad. It's all Facebook issues
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| Hector M. |
Shane, you mention FB issues and then say there is nothing we can do until they resolve Issue with Google? |
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| Shane Q. |
They want to start with identity verification. Beyond that, I've got limited info
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| Vania J. |
did FB say why by any chance? I know they mentioned they were having issues with thee payment method. I actually have to get back on a call with them to try and help them submit a ticket for the issue.
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| Shane Q. |
Hey guys, this client actually managed to get their entire page (not just the ad account) suspended from running Facebook ads. There is nothing we can do for them until they resolve the issue with Google.
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| Hector M. |
thank you for the update... please keep me posted.
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| Hector M. |
Good morning
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| Vania J. |
She said as soon as her insurance billing employee came back from sick leave. I'll call her and touch base tomorrow.
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| Hector M. |
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| Chris Z. |
Thx for the update Hector |
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| Hector M. |
Keep in mind that they will need to have at least $4000 ready.... the balance remaining... the MKT budget for the month... and the monthly ads fee.... so...
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| Hector M. |
Good morning Vania.. . |
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| Vania J. |
ok so they are paying their May and June invoice. What do we need to do to get their ads back on so I can let them know?
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| Vania J. |
Hi! So Whitney and I are meeting with Jessica today to discuss what to do. They are paying there May invoice today but no decision yet on what to do with the ads.
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| Hector M. |
Wait, Shane, this client has problems with a back log of insurance payments. They want to pause the ads... for now.
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| Hector M. |
They don't have funds in their account and payments are being declined. I tried to pay directly twice. |
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| Shane Q. |
Google has a payment issue
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| Shane Q. |
Facebook ads are published and in review.
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| Shane Q. |
let me check
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| Vania J. |
I published the fb page two days ago
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| whitney.zelig@gmail.com |
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| Shane Q. |
Still waiting on the Facebook page to publish before I can launch ads.
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| Hector M. |
In other words, they treat it like PRP...
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| Hector M. |
Whitney is correct. HCG is not allowed on Google ads.. .
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| Vania J. |
sooooo in this email...advise them to remove HCG completely? Or reword? Is there a euphemism we currently use for HCG?
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| whitney.zelig@gmail.com |
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| Hector M. |
30 pounds in 30 days? |
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| Vania J. |
12:38pm |
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| Vania J. |
also can you clarify this question about the FB ads..
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| Vania J. |
OK, I will reach out to them and think of a game plan wth Whitney
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| Shane Q. |
Also the language about this not being FDA approved might be a concern
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| Shane Q. |
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| Shane Q. |
Apparently we cannot use any claims of how fast a person can lose weight
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| Shane Q. |
Hey guys, after going forth with Google a half dozen times on the ad approval issues for medical weight loss, they're finally telling me the issue is actually the website, not the ad copy.
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| Vania J. |
SO I remember what the issue was here when we did their onboading. It's two different pages that were merged because they do not have access to the original page. I published the page we do have access to. Can we run ads to merged pages like this?
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| Vania J. |
I will try to get access today
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| Vania J. |
Just saw your previous message about that not being the page we have access to
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| Vania J. |
They are saying it's published. And everything looks ook on their end. Can you check again and let me know? I'm meeting with them today.
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| Shane Q. |
Let me know how we're doing on this. I can't launch until this is resolved.
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| Shane Q. |
that's not the page we have access to
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| Vania J. |
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| Vania J. |
from Amber...
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| Vania J. |
I haven't tried. I didn't have anything to email them about. I can email them now to publish their FB page though.
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| whitney.zelig@gmail.com |
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| Shane Q. |
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| Shane Q. |
I'll see what I can figure out.
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| Hector M. |
The ads are disapproved due to unreliable claims. |
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| whitney.zelig@gmail.com |
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| Hector M. |
On it...
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| whitney.zelig@gmail.com |
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| whitney.zelig@gmail.com |
Hey
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| Shane Q. |
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| Shane Q. |
👍
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| Hector M. |
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| Shane Q. |
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| Shane Q. |
Nice work Vania
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| Hector M. |
👍
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| Vania J. |
ok, pages are merged and we now have access to both and to the fb ad id acct
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| Hector M. |
Thank you for the update Vania.
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| Vania J. |
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| Shane Q. |
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