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Heritage Veins & Aesthetics - www.drheritage.com - NR

Website Design & Development * Digital Marketing Set Up (One-Time Fee) * Digital Marketing Monthly Management *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Secret Shop botox

whitney.zelig@gmail.com added this on
Completed by whitney.zelig@gmail.com
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
thanks Elizabeth Ruffa Elizabeth  

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com -

Email Draft:
Hi Team,
 
You've been secret shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Botox.  

Here is the recorded call: 
 
We received 2 texts from you after we input the lead but unfortunately we received no phone calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 
 
The salesperson that answered our call was friendly, professional and knowledgeable. Great job! 
 
We would love for you to schedule a call so we can help set up a plan for you to be contacting leads 3x in the first week with a direct phone call. 

whitney.zelig@gmail.com, Medstar sent thank you
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whitney.zelig@gmail.com, Medstar
whitney.zelig@gmail.com completed this to-do.