Basecamp Export

May 07, 2024 - Dec 13, 2019

Looking for something specific? You can type Ctrl+F (for Windows or Linux) or ⌘-F (on Macs) to find something on this page using your browser’s built-in search.

Hector M.	No worries. I prefer the tasks because that way we get a faster response from Shane.. you can also follow up. and we have a record of it in case Chris or anyone asks.	6:55pm
Ella	Thanks Hector Judi told me to put it in campfire but I will let the team know a task is preferred! I had emailed SHane as well and he fixed it Friday evening. Thank you!!!	10:08pm
Hector M.	Ella for issues such as this, I would strongly suggest you create a task for Shane and me.. it is better. I just did.. for us here - https://3.basecamp.com/4247112/buckets/14578417/todos/7370812986	10:07pm
Ella	Hi Shane ! Just realized in the text of this Meta ad it lists the wrong URL in the first paragraph. It's currently https://hollywoodbodylaser.net/cs but needs to be this please https://hollywoodbodylaser.net/coolsculpting-colorado Please let me know when you can adjust this. Thank you!!!! CoolSculpting Denver CO \| Reduce Stubborn Fat CoolSculpting is the most popular non-surgical fat reduction treatment available today. Learn about non-surgical fat reduction in… CoolSculpting Denver CO \| Reduce Stubborn Fat CoolSculpting is the most popular non-surgical fat reduction treatment available today. Learn about non-surgical fat reduction in…	3:26pm
Hector M.	I have found several issues with this client's website. I am having isaac look into them on a task on Click up I created...	4:42pm
Ivonne A.	Thanks for checking!	3:32am
Alyssa W.	Thanks for verifying Hector - the URLs are so similar my eyes must have been playing tricks on me.	11:28pm
Hector M.	Thank you for checking on that Michael. However, we are not running ads to that page... Alyssa, we are running ads to this page... https://hollywoodbodylaser.net/coolsculpting-colorado/	10:15pm
Alyssa W.	Hector can you verify please if we had ads from the consolidated campaign running there? If so, will you please create a task for Shane so he knows.	6:20pm
Michael	I'm not sure if we are running any ads to the Coolsculpting Colorado Springs post, but I just turned this post into a page and redirected the url so that it's a child page to the colorado springs location page. Sorry if this causes any issues. Old URL: https://hollywoodbodylaser.net/coolsculpting-colorado-springs/ Colorado Springs Coolsculpting \| Fat Freezing CoolSculpting Colorado Springs is the latest technique in the body shaping scene. It’s quick and a fantastic way to budge stubbor… New URL: https://hollywoodbodylaser.net/colorado-springs/coolsculpting/ Colorado Springs Coolsculpting \| Fat Freezing CoolSculpting Colorado Springs is the latest technique in the body shaping scene. It’s quick and a fantastic way to budge stubbor…	6:05pm
Brittany R.	Kamie Sorry. I didn't copy the whole password. I updated the sheet	6:20pm
Kamie A.	Me nor Nolie can access the site with the credentials listed. Are they correct here?	3:46pm
Kamie A.	Screenshot 2023-08-01 at 11.45.19 AM.png 1.28 MB • Download	3:45pm
Brittany R.	Updated	9:14pm
Ivonne A.	Brittany can u plz update client sheet?	9:12pm
Brittany R.	Kamie It's admin / JbI1kue37Is1^1OF*	8:15pm
Kamie A.	Hey team, was the WP engine login changed for HBLC? Nolie can't get into the site to make content updates using the info on their sheet in basecamp. Can anyone help? Thanks so much!	2:19pm
Shane Q.	Awesome, thank you for checking.	3:51pm
Hector M.	image.png 110 KB • Download	3:20pm
Hector M.	I am seeing it fine	3:19pm
Hector M.	Shane there is no payment issue on Google for Hollywood body... it is just Google ads asking for a 2nd form of payment method...	3:19pm
Shane Q.	Hector another payment issue on Google.	4:31pm
Shane Q.	🙌	3:45pm
Hector M.	Thank you Ivonne... for letting Shane know.. it was a false positive...	11:00pm
Ivonne A.	Shane this has been resolved.	10:33pm
Shane Q.	Hector payment issue on Google.	4:42pm
Brittany R.	Isaac, I believe their main site.	5:30pm
Isaac K.	Hi Brittany - Are you referring to their main website or the shop website?	5:17pm
Brittany R.	Hi Isaac Can you check any changes made in the backend of this client's website in July 2022. Our SEO consultant discovered the homepage was marked no index in July and the homepage traffic has been going to the contact page ever since. He says that it looks intentional but we want to make sure it wasn't a mistake on our end before we mention that to the client (per whitney.zelig@gmail.com )	8:12pm
Isaac K.	Hi - FIXED	5:42am
Alyssa W.	There are a lot of other Skinney references (not currently visible) in Hollywood body Shopify Isaac when you can look into this.	9:18pm
Alyssa W.	I found the login. Looking through the theme settings for where this lives. The link is not where the logo image is placed in the header, so not sure where to look. It is probably in the code, but you'll probably find it faster than me.	9:18pm
Vania J.	oh no! because they are getting a lot of traffic to their site today because of their online sale happening	8:15pm
Alyssa W.	Screenshot 2023-01-12 at 12.48.24 PM.png 126 KB • Download	7:49pm
Alyssa W.	Isaac are you stil on? I don't have the credentials for https://shop.hollywoodbodylaser.net/, we need to change href redirect link for the logo at the top of the page. Dijah found by chance that when clicking the logo it redirects to Skinney homepage	7:47pm
whitney.zelig@gmail.com	It was such a strange incident It's highly unlikely to happen again	9:10pm
Alyssa W.	I took a screen shot and I will add it to the leadsheet task for record keeping. Good idea.	2:19pm
Hector M.	Thoughts?	12:57pm
Hector M.	Whitney, we should notify Isaac about this in a task - maybe the leads notifications - or leadsheet task - in the future. So we can have a better record of it?	12:57pm
Hector M.	Good grief...	12:56pm
Isaac K.	OK. Great. Thanks for confirming.	7:15pm
whitney.zelig@gmail.com	now it looks okay	7:13pm
whitney.zelig@gmail.com	the homepage and coolsculpting page is off Isaac	7:13pm
Isaac K.	Updated emails on all the GFs + contact us page.	6:16pm
Isaac K.	OK. Will update the notification email.	5:50pm
Isaac K.	whitney.zelig@gmail.com - Can you please explain what you mean by "It went crazy"?	5:50pm
whitney.zelig@gmail.com	and the hyperlink on the contact page email is going to the wrong email as well Isaac https://hollywoodbodylaser.net/contact/	5:47pm
whitney.zelig@gmail.com	Isaac we have a bit of an emergency- their developer tried to change lead notifications to team@hollywoodbodylaser.net but it went crazy. Can you please fix? And make sure that all lead notifications are changed as well?	5:44pm
Shane Q.	Landing page for Denver is a big issue. But it is also worth noting that AOB is a direct competitor with this client. Now that AOB has a really high converting LP (low lead cost) they have increased their bids quite a bit. It doesn't really explain though why good clicks are not converting. That all has to do with our landing page. Something is wrong with this page, we need to address it for Denver.	7:12pm
Chris Z.	So what could be the issue	1:38am
Shane Q.	I am, but that isn't the issue in Denver because Colorado Springs is doing so well. It's the landing page. It used to be the exact opposite.	5:13pm
Hector M.	No need to be sorrry... this is how we all learn new things each day	12:23pm
Hector M.	Landing page Isaac.	12:22pm
Isaac K.	Hector - Sorry but what is LP?	9:43am
Hector M.	Shane Chris said that we should try to reduce the income then..	10:38pm
Hector M.	Isaac do we have that old LP available?	7:17pm
Shane Q.	The reason for the low volume of leads is due to trying to do income restrictions	5:34pm
Shane Q.	Do we have the old LP available that used to do much better for Denver?	5:34pm
Hector M.	I am seeing that on this week's client ad and website audit sheet. The list of clients with ZERO to three conversions only keeps growing.	7:20pm
Shane Q.	Seems to be ok. This and one other account I am having huge problems with conversion low. Basically nothing converts and CPA is terrible.	5:35pm
Hector M.	Thanks Shane, I did not know that... Will remember for next time.. So we are good to go then...	6:55pm
Shane Q.	Those only fire when you click to call on mobile, not when the form is submitted.	5:56pm
Hector M.	image.png 270 KB • Download	3:39pm
Hector M.	I just tested the https://hollywoodbodylaser.net/coolsculpting-colorado/ page and the Google ads click to call tag is not firing.	3:39pm
Isaac K.	Chris - Sure. Will keep you updated and will also check for the popup. Thanks.	8:51pm
Chris Z.	Isaac - let Us know how the progress of site optimization and the form submission goes also let’s make sure the pop-up is firing	7:41pm
Shane Q.	6.5 seconds is terrible. What is the form submitting at?	5:46pm
Hector M.	I have already sent a request to them for DELEGATE access so Isaac can fix it.	9:55pm
whitney.zelig@gmail.com	it should be 3 seconds	6:52pm
Hector M.	6.5 seconds actually	6:43pm
Hector M.	I just checked the speed of https://hollywoodbodylaser.net/coolsculpting-colorado/ page Shane. It is loading about 6s which is not that bad	6:42pm
Hector M.	I will have Isaac take a look at it for us Shane... thanks.	6:37pm
Shane Q.	From a technical perspective. what can we do to speed up the website/ lead form? This account used to do really well and then they changed their LP; can we revert back to what they used to have?	5:23pm
Hector M.	Thanks	7:43pm
Hector M.	What do you suggest or advice Shane?? I have fwd your messages to Chris.	7:43pm
Shane Q.	Hey guys, I'm having major problems with this site. Over the last 30 days Denver is performing terribly. The CPA is actually up to $3,800! I submitted a test lead and the form took over 30 seconds to submit and fire the conversion pixel. We need help bad.	7:02pm
Hector M.	The only way we can fix the problems is if you let me know what they are....	8:05pm
Hector M.	Shane, can you please tell me exactly what links do not work? And what pages are not rendering on mobile?	8:05pm
whitney.zelig@gmail.com	ill text Chris	7:46pm
Shane Q.	There are a ton of issues with this clients website. Links dont work, pages don't render on mobile, etc. Performance is terrible because of it. What can we do?	4:02pm
Chris Z.	Client has ads paused for now will put in new cc soon	6:13am
Hector M.	Thanks Shane. I tried to update payment, could not. I believe I made Chris aware a few days ago.	1:31pm
Shane Q.	Google account has a payment issue. Chris Hector	4:23pm
Shane Q.	Thank you!	5:18pm
whitney.zelig@gmail.com	https://hollywoodbodylaser.net/c/coolsculpting-colorado/	9:11pm
whitney.zelig@gmail.com	Let me see	9:11pm
Shane Q.	Contact form won't submit on the CS page. Do we know what the confirmation URL is?	8:23pm