Hector

 thank you!!! 

At least I was able to make a payment yesterday.. 

Thanks Emily. I saw your email now.. 

Hector

 as mentioned in the email I just replied to you with I will see if I can get a backup payment from her. she mentioned last week that a lot of her credit cards shes been maxing out so that is most likely the reason why. I will keep you posted and slack you the card info once received 

Great news.. I managed to get the payment to go through... 

Emily

 
This account is now having issues again..... CC is failing... they owe more than $1,026.19

Thank you!

I will still keep my eyes on it to see how it goes today... thank you

I took care of it... it is set to $900 

Hector

 ok thank you! let me know if I need to reach out to the client still or if the issue is resolved 

Emily

 

Threshold is at $900... I will keep my eyes on the account.. 

They have about $5K a month.... so that averages $1,250 a week... 

Emily, I may need to increase their daily spending limit.

thanks H!!!!

Hector

 thank goodness! maybe because we just added more campaigns so the bank is flagging it since the charges have increased? let me know if there is anything I need to do on my end

Luckily I caught it in time and was able to make a direct payment.. it went through!!! YEEEEYYYy

I am seeing this morning that this client's Facebook account is at risk of being suspended...

👍

Thank you!

I am in the middle of creating the task for it as we speak 

Shane

 we are moving it to their ad account 

Chris

Ivonne

 Do we want to continue running this client's Botox meta campaign on Medstar 2023, or should we move it to their own Meta ads account? 

👍

Chris is handling it.

yes! Will do. Thank you 

Emily

since Shane is out of town, can you please set a reminder on your calendar to circle back to this next week.

Hector

Shane

 yeah let me know where to tell the client to go on her end in facebook in order to verify the phone number 

Shane, can you please share the link where you are seeing that?
Because I am not seeing it on my end. Not on the Payment page, Not on the account page. Nor in account quality page. 

I mentioned that the payment issue was resolved on the task. 

good news.. BUT..... :{ 
Facebook is the worse... 

Hector

Emily

 Good news, the payment issue is resolved. But..... now they need to verify a phone number. 

please try it again

Hector

Shane

 I just got off a screenshare with her and helped her add it 

Emily

 ^

Not seeing it... Take a look... 

should be there now! please try again

Emily, thanks for following up. I am still not seeing a payment method on it now

Shane, you did tell me and I sent an email to Emily... so 

👍

Shane

 yes, thank you! I originally assumed it would link directly to the ad account since it is under the business manager but I called her and told her where to go to add it correctly. She is going to work on getting it added today! 

Emily

 that's for the business manager. If you look, there are actually no ads accounts connected to that card. 

Shane

Hector

 I was just on the phone with her and it is showing that she does have a card on file. 

Shane

Hector

 I will call the client and let her know

Hector

 did I already let you know client needs to set up payment method on new FB account?