Please secret shop them this week. 

Image Revolution Health - Secret Shopper Leads Test
Website - https://irh.imagerevolutionhealth.com/coolsculpting/
Confirm - https://irh.imagerevolutionhealth.com/c/coolsculpting/

Date: 09/10/20
Time:  10:58 AM EST - 
Name - Lorenna Miley
Email - ladyme901@gmail.com
Phone - 201-701-0256

Message - I been working out for almost a year. But I still have some leftover fat on my stomach that I would like to see if this would freeze it for me. 
Thanks. 

Verified lead was properly recorded on client's lead sheet.

image.png 297 KB • Download

Since I received no type of contact from them, I will perform another secret shop again to make certain. 
I will do so on Monday or Tuesday. 

These people actually get a pass. I noticed that their lead sheet was not sent to them when this was done. I sent it to them this morning and received an email. But the email was just an image, no hello, very impersonal. 
Will secret shop them again on Thursday to see. 

Ok bud thank you 

Let's see how they do now... 

Image Revolution Health - Secret Shopper Leads Test
Website - https://irh.imagerevolutionhealth.com/coolsculpting/
Confirm - https://irh.imagerevolutionhealth.com/c/coolsculpting/

Date: 10/08/20
Time:  10:37 AM EST
Name - Michael P. Connor
Email - Mrp.990123@gmail.com
Phone -  516-252-6871

Message - So I been searching about how to get rid of excess fat on my arms, chin and I heard about the cold freezing method. Looking to schedule consult to come in and see if this is for me. 

Hey bud whats going on here? 

I will prepare a mini report for you today so you can see what transpired. 

Secret Shop Mini Report

Chris   and whitney.zelig@gmail.com   here are the final results of the secret shopper for Image Revolution Health

Overall Analysis: Good, but requires some adjustments.

Spa Response time: Yes, 59 minutes later.
Spa Response time: Voicemail: Yes, 59 minutes later.
Spa Response time: Text Message: None.
Spa Response time - Email: None.
Problems with form/button: None.

Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: None so far.

Areas that need improvement = No text, no emails,  and no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Image Revolution Health requires some attention and adjustments. While they did call the lead about an hour later and left a voice mail, that was it. There were no emails, no text messages or follow up calls done with the lead. 

**
Please let me know if you want me to prepare this to send to client. 

Chris check this out ^ before your meeting 

hector can you send this to chris? 

I will prepare it and send it to him now. 

Report has been sent. Whitney, I CC you on it.