began 9/14

Hi Vania  

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

You did wonderful with leading the conversation with a personable approach to the treatment. This is extremely beneficial as it establishes a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience. Great work!

Here is the recorded call for you to review: 

https://drive.google.com/file/d/1vpkSgIITdyKnhQddeUfCdXGzg5H8TZjt/view?usp=sharing 

We recommend contacting a lead 3x in the first week with a direct phone call, as this is the best way to ensure that the lead is converted into a potential patient. Unfortunately, we only received 1 phone call from you. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

Automated text messages and replying to any texts received from the lead is also a part of our follow up protocol. We received 3 texts from you and you responded to our textsl. This is excellent!

 

The salesperson that answered our call was friendly, professional, and knowledgeable. When asked about pricing, we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price can be given when they are assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with direct phone calls. 

Please schedule a call here: https://calendly.com/emily-clientmtg/front-desk-training

Chris Hector  - sent via email as well in support. Thanks!

Good morning Elizabeth. 
Nice work as always. 
Thank you for letting us know about this. 
However, I am not seeing that this email is saved in drafts in the support inbox. 
When you say you sent it in support, what does that mean?
I actually need them saved in support drafts so we can then send them out later. 
Please let me know. 

Thanks

Ahhh you know what I did I saved it in the "drive" in support. I just created an actual draft in the drafts folder!

Thanks Hector  

No Worries, Elizabeth. 
I have sent it to Chris and he sent it to the client directly now. 
Well done. 
Thank you.