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Hi whitney.zelig@gmail.com - here is the secret shop report & email draft. Please let me know if there is anything else you need from me on this one.

EMAIL DRAFT:
You've been secret shopped! Attached is the full report.

 

We input a lead, commenced text engagement & called the front desk inquiring about Ketamine Therapy.  

Here is the recorded call: 

https://drive.google.com/file/d/1_1ezut6tdK5hRgPr701CbDSAQng42LYC/view?usp=share_link 

 

We only received 1 phone call from you. Contacting a lead with a direct phone call at least three times in the first week is the best way to ensure that the lead is converted into a potential patient. 

Unfortunately the lead was moved into the “in conversations” stage before the lead had been connected with. This means that we did not receive any of the automated text messages that are supposed to go out to leads. 

 

We attempted to place a recorded call on 1/17/23 but what seemed to be the provider answered and said I would have to schedule a time to ask questions as she was too busy. I scheduled a call for 1/19/23 at 1pm EST and received a call promptly at 1pm EST. The provider was very friendly, professional, and friendly.

This is typically not the best way to first connect with leads. When connecting for the first time with a lead this is not the recommended sequence. 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

 

Please let us know if you have any questions!

Ketamine Therapy.pdf 110 KB • Download

whitney.zelig@gmail.com  - just making sure this was sent out so I can close task? Ty