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Ketamine Therapy LA - CRMC - CZ

http://ketaminetherapyla.com - This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: SECRET SHOP

✔ Ketamine secret shop

Ivonne A. added this on
Completed by Ivonne A.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth can you please secret shop:
https://ketaminetherapyla.com/ketamine-treatment/

Thanks!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 3/29
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Ivonne Ackerman, Medstar Ivonne Ackerman
Hi Elizabeth Ruffa Elizabeth ! What's the status of this?
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Elizabeth Ruffa Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne  Text engagement was completed yesterday. Recorded call is scheduled for today. As long as I get through to someone the report will be submitted today. Ty
Ivonne Ackerman, Medstar awesome thanks!@
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Elizabeth Ruffa Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne here is the secret shop report + email draft. Please let me know if you need anything more from me on this one. TY

EMAIL DRAFT:
Hi Team,
 
You've been secret-shopped! Attached is the full report.  
 
We input a lead, commenced with text engagement & called the front desk inquiring about Ketamine Therapy.  

Here is the recorded call: 
 
We received 2 texts from you but unfortunately, we did not receive any phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. 

Liana the Ketamine Consultant answered our call, she was very professional, friendly, and knowledgeable. She answered all of our questions expertly and built excitement around the treatment and staff. This is great!

We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call and also automated texts. You can set up a call with us here: http://calendly.com/Vania-medstar/front-desk
SECRET SHOPPER Report - Ketamine Therapy LA .pdf 114 KB • Download
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Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  just making sure you saw this one :) 
Ivonne Ackerman, Medstar thank you!
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Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.