Ivonne
Text engagement was completed yesterday. Recorded call is scheduled for today. As long as I get through to someone the report will be submitted today. Ty
awesome thanks!@
Notified 1 person
Elizabeth Ruffa
Ivonne
here is the secret shop report + email draft. Please let me know if you need anything more from me on this one. TY
EMAIL DRAFT: Hi Team,
You've been secret-shopped! Attached is the full report.
We input a lead, commenced with text engagement & called the front desk inquiring about Ketamine Therapy.
We received 2 texts from you but unfortunately, we did not receive any phone calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient.
Liana the Ketamine Consultant answered our call, she was very professional, friendly, and knowledgeable. She answered all of our questions expertly and built excitement around the treatment and staff. This is great!
We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call and also automated texts. You can set up a call with us here: http://calendly.com/Vania-medstar/front-desk
EMAIL DRAFT:
Hi Team,
Liana the Ketamine Consultant answered our call, she was very professional, friendly, and knowledgeable. She answered all of our questions expertly and built excitement around the treatment and staff. This is great!