La Fleur Medispa - Secret Shopper Leads & Calls Report
Website - https://www.lafleurmedispa.com/coolsculpting/
Confirm - https://www.lafleurmedispa.com/c/coolsculpting/

Date: 06/16/20
Time: 2:21 PM EST
Name - Michael Rosa
Email - Mrp.990123@gmail.com 
Phone - (516) 252-6871

Message - My name is Michael Rosa and I wanted to do my stomach and love handles. email me or call me to let me know about the appointment.

Verified lead was properly recorded...
Waiting on client to contact me.

lafleur sshop lead.png 242 KB • Download

So these people did no form of contact. I checked their lead sheet and it says they contacted the lead and left a VM. I am secret shopping them again and using a different phone number that is always on... let's see what happens now.

La Fleur Medi Spa - Secret Shopper Leads Test
Website - https://www.lafleurmedispa.com/coolsculpting/
Confirm - https://www.lafleurmedispa.com/c/coolsculpting/

Date: 10/07/20
Time:  3:48 PM EST
Name - Jennifer Garrido
Email - ladyme901@gmail.com
Phone - 484-296-3731

Message - Does this cold freezing really work? I have some fat bulges in my stomach area which I cannot seem to be able to get rid of. Please help me.


Lead verified =

image.png 292 KB • Download

whitney.zelig@gmail.com  - lets send this to Tara and the doctor 

Secret Shop Mini Report

Chris and Whitney here are the final results of the secret shopper for La Fleur Medispa

Overall Analysis: Good, but requires some adjustments.

Spa Response time: Yes, 1 hour, 24 minutes later.
Spa Response time: Voicemail: Yes, 1 hour, 24 minutes later. - From Jaime
Spa Response time: Text Message: None.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: Yes - 10-12-20 12:58 PM - From Stephanie.

Areas that need improvement: No emails and no text message during the first 24 hours. No follow up phone calls, only a follow up text message 5 days later.

Summary: The overall response time to the secret shopper leads test from the staff at LaFleur Medispa requires some adjustments and attention. While they did call the lead, it was an hour and 24 minutes later. They also left a voice mail from someone named Jamie. There were no emails and a text message was not sent until 5 days later. So far, no follow up calls done with the lead.

Here is the report..
I am also sending it to you via email.

La Fleur Medispa - Secret Shopper Leads Test Report - 10-07-20.docx 20.5 KB • Download

sent to client

Thank you Whitney. I will close this out.