YourFace MD Secret Shopper Leads Test
Website - https://www.yourfacemd.com/procedures/coolsculpting
Confirm - NONE - ERROR Message
Date: 9/25/19
Time: 10:38 AM

Name - David Cruz
Email - Mrp.990123@gmail.com
Phone # - (347) 480-9290
Message - Hello, I need some help with fat around my waist and belly area.

Chris, I am getting an error message BAD GATEWAY when I hit submit. The page keeps loading, then times out. Tried it twice. Funny thing is I got a confirmation email from them.

YourFace MD Error.jpg 261 KB • Download

Perhaps Isaac or Jonnamae can take a look at it to see what is going on. Or to see if it is on my end only. 

We do not have access to this page.   Chris  look ASAP

is this the pop up? 
I filled out the gravity form and i got this page
https://www.yourfacemd.com/c/coolsculpting

This was the gravity form. 
Perhaps it was on my end or the site was experiencing bandwidth issues. 
But if you got the form to work then it is all good. 

Hector  - when I tested it was fine. 

Thanks for clearing that up guys. 
As I mentioned above, it may have been on my end or site status at the moment. 

Spa Response time: Phone call: Yes, call placed to lead 5 hours later.

Spa Response time: Text Message:  No Text Messages sent to the lead

Spa Response time: Voice Mail: Yes, from Tessa; 5 hours later.

Spa Response time: Emails: Yes, email sent to the lead 1 minute later.

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: Yes, same day 5 hours later. 

Follow up Text Message: None

Reminder - Secret shop them again on Monday, Oct 28th! 

YourFaceMD Secret Shopper Leads Test

Website - https://www.yourfacemd.com/procedures/coolsculpting
Confirm - https://www.yourfacemd.com/c/coolsculpting
Date: 10/28/19
Time: 9:25 AM

Name - Diana Perez
Email - dayana.p88_69@outlook.com
Phone # - 201-677-5371
Message - My boyfriend and I are both interested in help with belly fat. 

what happened with this? Any texts or call backs?

Overall Secret Shopper Leads Tests Results: Good

Spa Response time: Phone call: Yes, 1 day later.

Spa Response time: Text Message: None.

Spa Response time: Voice Mail: Yes, 1 day later.

Spa Response time: Emails: Yes, email sent to the lead 1 minute later.

Problems with form/button: NONE

Follow up Phone call: None

Follow up Phone Email: Yes, next day at 11:23 AM 

Follow up Text Message: None. 

email me a report with this info in the body so I can send to the doctor

I will do so Chris. 
This info usually follows the Callrail audit a the top. 
But since this client has a CallMetrics account, we have not done any calls audit on them. 
Their account is not active now or has a Credit card with an expired date on it. 

Chris, my apologies. 
Going down the list I think I dropped the ball on this. I never got around to sending the report to the client. I am going to Secret shop them again so I can then prepare a summary of all the instances to send to client. 

Prepared this Leads test to coincide with their Callrail audit which I am doing now. Changed to secret shop to EMSCULPT services - 
Laser & Cosmetic YourFaceMD - Secret Shopper Leads Test - Emsculpt
Website - https://www.yourfacemd.com/procedures/emsculpt
Confirm - https://www.yourfacemd.com/c/emsculpt

Date: 1/17/20
Time: 10:51 AM
Name - Larry J. Bennett
Email - looks.wow23.4eva@gmail.com
Phone - 516-252-6871

Message -  Wondering if this sculpt thing could really help me build some abs muscle I been struggling with?

Try to get this full report to me as soon as possible.

Almost finishing it up. Waited on them to call me on Friday but did not receive any calls from them, only automated response I believe. Waiting to see if they respond back today.
BTW, nothing bad in their calls, except for a few minor things here and there. 
Overall, their staff is very knowledgeable, courteous and professional. 
 

Chris and whitney.zelig@gmail.com
Here's the summary for this client. (Callrail results can be seen in Word doc report)

Ran Y. Rubinstein - YourFaceMD - Secret Shopper Leads Test Report Summary

Overall Analysis: High Priority - Requires immediate attention 

Spa Response time: Phone call: No Phone call ever placed to the lead.

Spa Response time: Voicemail: No Voicemail left to the lead.

Spa Response time – Only an auto response email sent to the lead.

Problems with form/button: None.

Follow up Phone call: None!

Follow up Phone Email: None!

Summary: The overall response time to the secret shopper leads test from the staff at Ran Y. Rubinstein – YourFaceMD was poor and needs improvement. There were no direct phone calls, voicemail or text messages ever sent to the lead; even though the lead filled out the website form on 1/17/20 or 6 days ago. The only way they reached out to the potential lead was via an email. And that email was an auto-response email.
---
Here is the full report to send to the client which includes the CallRail results.
Lisa please take a look at this report which includes both Callrail calls and Secret shopper leads test results.

YourFaceMD - CallRail Audit & Secret Shopper Results – Nov 7th to Jan 13th.docx 5.29 MB • Download

Please let me know if you are sending to client yourself or would like me to do so from Support. 
Thanks. 

send it to chris@medstarmedia.com
and he will send it to the doc please Hector  

Will do so now Whitney. 
I will also BCC you on the email.