‹ Home
Exported

Lifestyle Change Trends - www.lifestylechangenj.com - EC

I will update once I get client's invoice and info from Chris.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shops

✔ 3 month secret shop

Elizabeth R. added this on
Completed by Emily
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Emsculpt Neo
Meredith Lee
kwr032916@gmail.com
2095608802
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
recorded call scheduled 11/21
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
HI Emily, Medstar Emily  

EMAIL DRAFT:
Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • We received 3 texts from you and you responded to our questions during text engagement.
  • Your staff did wonderful. They led the conversation with a personable approach to the treatment. This is extremely beneficial as it establishes a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience.
  • The salesperson who answered our call was friendly, professional, and knowledgeable. 

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we only received 1 phone call from you]
  • When asked about cost, we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their consultation.

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your next front desk training here: https://calendly.com/emily-clientmtg/front-desk-training

We look forward to speaking soon.
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Emily, Medstar Emily  
- Also added to clickup
Notified 1 person
Emily, Medstar
Emily completed this to-do.