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Lifestyle Change Trends - www.lifestylechangenj.com - EC

I will update once I get client's invoice and info from Chris.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Digital Marketing Set Up

✔ Payment Issue on Facebook - Appeal

Hector M. added this on
Completed by Shane Q.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Shane Quast, Medstar Shane Q.
Notes
Shane Quast, Medstar Shane this client's Facebook account Lifestyle Change Trends 3026825377446426 has been disabled because of suspicious activity.
It seems that the CCs on file - all 3 - need to be verified.
However, it is taking us to the appeal page which Chris says leads to now where land.
Can you please look into it when you get a chance to see if you can take care of it?
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Comments & Events

Shane Quast, Medstar Shane Quast
i'll work on it. I need bank statements, etc from the client. 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I was wondering why you did not mention that during the meeting.
Emily, Medstar Emily can you please help us get those documents?
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Emily, Medstar Emily
Hector Mota, Operations Manager at Medstar Hector you got it! I thought he had to do it on his end. so do I not need to verify his payment methods anymore with him?

also I think it was flagged because he accidentally marked his last payment as fraud 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
That is a HUGE NO NO!!! 
This kind of thing infuriates Facebook. 
That explains why all CCs on file now need to be verified.
They hate chargebacks. Especially when they are not in the wrong. 
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Shane Quast, Medstar Shane Quast
oh crap
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Emily, Medstar Emily
Shane Quast, Medstar Shane Hector Mota, Operations Manager at Medstar Hector  so does he still need to verify all the ccs are his end in meta or is that something you guys are doing and is why you need the bank statement?
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Emily, since he challenged the last charges, he will now need to verify all payment methods on his account. Facebook is now covering itself to make sure that they are not held liable for any charges. 
Once you send us all of his CC statements, I will provide them to Shane so he can proceed. 
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Emily, Medstar Emily
Hector Mota, Operations Manager at Medstar Hector  i followed up with him again today and he is going to get me those statements by tonight. they canceled the card that he marked the payment method as fraud under so he is waiting for the new card to come in. once I have that we will update the default payment method to that 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Shane Quast, Medstar Shane  
Emily has gotten hold of the statements we needed to move fwd. She has sent them via email. Please follow up when you get a chance. 
Thanks. 
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Emily, Medstar Emily
Shane Quast, Medstar Shane  the default payment method may not work now since the card was canceled. I'm just waiting on the new info from him
Shane Quast, Medstar 👍
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
The default payment method seems to have been removed from the account. 
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Shane Quast, Medstar Shane Quast
No response from Facebook yet. Continuing to follow up
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Emily, Medstar Emily
Shane Quast, Medstar Shane  let me know if there is anything you need me to do on my end, thanks!
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Shane Quast, Medstar Shane Quast
I got the account reinstated on Saturday!
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Shane Quast, Medstar
Shane Quast completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
That is incredible news Shane. 
Well done. 
Thank you. 
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