‹ Home
Exported

Living Waters Regenerative Medicine - www.viglionemd.com - EC

Cynosure client -
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Call Reporting Issue in GHL

Emily added this on
Completed by Emily
Assigned to
Isaac Klausnser, Medstar Isaac K.
Notes
Hi Isaac Klausnser, Medstar Isaac Please see the screenshot below of the call reporting in this client's GHL.
It is reporting that there has only been 1 inbound call but when going through each individual leads conversation I counted a total of 12 inbound calls. Therefore, the call reporting is not tracking properly.

Can you please look into this? Let me know if you have any questions, thanks!

Screenshot 2023-08-17 131117.png 131 KB • Download

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
HI Emily, Medstar Emily - To confirm. Have you already cross checked the date range in the reporting? If yes. Let me know and I will setup a ticket with their support team.
Medstar-Media(14).png 361 KB • Download
Notified 1 person
Emily, Medstar Emily
Isaac Klausnser, Medstar Isaac  Oops that was my mistake. Although I still am only seeing 7 instead of 12 
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Emily, Medstar Emily - OK. I will check.
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Emily, Medstar Emily   I checked and all looks good in the settings. I am seeing all 12 calls in the Twilio but not in the GHL. I have now created a support ticket with the GHL. Will let you know as soon as I get a reply back from them. Thank you.
Emily, Medstar thank you!!
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Emily, Medstar Emily - 

Update - Still waiting for their support team reply.
Emily, Medstar thank you!!
Notified 1 person
Alyssa Workman, Medstar Alyssa Workman
Isaac Klausnser, Medstar Isaac  is this resolved?
Notified 2 people
Isaac Klausnser, Medstar Isaac Klausnser
Alyssa Workman, Medstar Alyssa Emily, Medstar Emily - Unfortunately still not.

I have been following up with them every week but still no luck. They keep saying their dev team is looking into it. I am attaching screenshot of their most recent reply from them from 4 days ago.
Screenshot 2023-10-17 at 8.56.26 AM.png 146 KB • Download
Notified 2 people
Emily, Medstar Emily
Isaac Klausnser, Medstar Isaac  thank you for staying on top of this! 
Notified 2 people
Emily, Medstar Emily
Isaac Klausnser, Medstar Isaac  not that I have noticed but I will keep a closer eye out and keep you posted, thanks! 
Isaac Klausnser, Medstar OK. Thanks.
Notified 2 people
Emily, Medstar
Emily completed this to-do.