began 8/22 

Hi Emily  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement, & called the front desk inquiring about Dermal Fillers.  

Here is the recorded call: 

https://drive.google.com/file/d/1lqVeg_paGryr0gDOYJakrrs3nsTJfvlI/view?usp=sharing 

 

We received 3 texts, 1 call and a welcome email from you after we input the lead. Contacting a lead with a direct call is the best way to convert a lead into a potential patient. Also, answering text messages is vital to securing qualified leads. Qualified leads are potential patients that take the time to ask questions. By not receiving answers, the lead is encouraged to look elsewhere for the service. 

We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls as well as answering all text messages.

 

The salesperson that answered our call was friendly, knowledgeable, and professional. However there could have been a little more excitement built around the spa, treatment, and staff. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week as well as answering all texts. It will help the overall acquisition of your business. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hi Emily  - can you please confirm if this shop has been sent to the client? TY

Elizabeth  sent! thank you