Vania  you got it

Vania - here is the secret shop report and email draft. Please let me know if you need anything more...

EMAIL DRAFT:
Hi Team, 

You’ve been secret-shopped. Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://drive.google.com/file/d/110K_qY7kdpgIpirnKQ9BNPg82njoPJSx/view?usp=share_link 

You contacted us 3x by text after we input a lead. You also answered all of our questions via text. However, we only received 1 phone call from you. We highly recommend contacting a lead 3x in the first week by a direct phone call. 

We placed a recorded call and unfortunately the salesperson that answered the call was professional but lacked knowledge about Emsculpt Neo. 

It is vital that anyone that answers the phone in your office knows all about the treatments you offer. If they have to rely on a third party, it requires them to put the caller on hold, or cause the need for a callback. This is not only not the ideal experience, but will definitely cause the caller to look elsewhere for the service. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week as well as properly answering any questions when a lead calls the spa inquiring about a treatment.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Marlowe & Marrs MD.pdf 108 KB • Download

Vania  - just following up with this one, has it been sent? May I close out the task?