Ahhh thanks Shane!!! 

Thank you Shane... 

Hector

Ella

 Reminder that we just moved this from the Medstar 2023 account to the clients account

Ella 
I am seeing $183.60 spent on Weight loss campaign last 7 days. 
The campaigns were on hold due to URL change I believe. 
Perhaps Shane can let you know more

Shane

Hector

 Hi guys. I was looking at Maya's Meta campaign for the past 7 days and this is the first time I've seen Weight Loss ads. I see on the client sheet they have $1200 on Meta for SemaG but just curious why I haven't seen it on their Meta before this week? On Shane's sheet I see zeros for Weight Loss. Did you notice that too? Any context would be helpful. Thanks! 

Thank you Isaac. 

Shane

- FIXED

Hector

Isaac

popup form for Emsculpt goes to the wrong confirmation page, it goes to https://dan.com/buy-domain/mayamedicalspa.com?redirected=true

mayamedicalspa.com - Domain Name For Sale | Dan.com

I found a great domain name for sale on Dan.com. Check it out!

Thank you!

I have $750.00 Shane

Hector

 what do you have for the hydrafacial budget on Meta right now? 

👍

What I have done for you for now is to make Maya first.. that will help... 
Maya Medspa - Eternal Medspa

Coincidentally, changing the name of the project folder also requires changing it on about a dozen other spreadsheets. You know my penchant for thoroughness.. 

Not yet Shane... this client has been Eternal Medspa for nearly a decade. We are still making updates everywhere... 

Hector

 Can we change this project name to just "Maya Medspa" ?

I think when we moved the ads they started working again

Shane, since the ads are going to be moved to the new site - https://mayamedspa.com 
what do we do? Still would need to check Eternal old site since 301 will be in effect no?

I have created task for Isaac to look into it. 

We have malicious software detected on the site.. ads are not serving.

Shane

 did eternal Medspa pause ads early this month? No impressions for 7 days

💪

You are the man! <--sorry, this is Jessica, not Vania 

THANK GOODNESS FOR SUPER H!!!!!

It took a lot of back and forth because of security issues. But I managed to add the new payment, pay the balance and get the ads back on.. 

Absolutely :) Hector, I will get that to you! Thanks all for your help! Team work makes the dream work!

thanks for taking care of this Hector and Jessica!

Good night.. I am officially not working anymore. not on the clock.. eating dinner.. lol

Or through Whatsapp since it is encrypted

thank you

No.. please send it to me at my email.. only me... 

Client sent me a photo of her new card straight up,haha! Hector, can I privately send you the card info and you add it, or does Leena need to do anything more? 

You are the bomb dot com. Thank you!

Shane is working on them. But we can't do anything until the payment issue has been resolved. 

Jessica

 can you please let client know?

We need a new CC as that is the only one I have on file for them... 

Okay so this client's MasterCard · 2646 is not working. They have a balance of  $1,462.66 

Awesome thank you Ivonne, Hector and Shane! I will let client know we are looking into it.

Thanks Hector!

I will look into it now

Ivonne

 This account is now showing a payment error

Jessica

 thanks for sending this! Shane is on these and he tries to appeal these ads on a regular basis. 

Client sent this to me

What does this mean?? Unsafe substances

FB is the worst.. Just glad you figured it out. 

I could not add anyone yesterday.. .

Woop, there it is... nicely done... 

i did it

Hector

 !!! we are free to build out ads! woohoo

weird

weitd

meta is the worst

grrrrr

Sorry Whitney... I cannot add you to this account. It says only active accounts can add people... 

Thanks

Hector

 

Once I find it or he sends it over, I will check for you

I am trying to find Chris FB login info now.. I did not save it... 

so weird! and I can't add myself! can you access via

Chris

 account?

Whitney, I am not seeing that account under yours anymore..

Hector

 ?

Umm Dean- can we get it back up on facebook?

Google ads are off due to a payment method issue. I tried to make a direct payment, it did not go through. I will contact client to see what she says. 

I'll look into it. 

Shane

 can you check if coolsculpting is double reporting?

On Facebook

Ivonne

 their ads are not on... They have a payment error and tax information update issue. 

Hector

Shane

 ads should not be on. thank you! 

Tracking this...

Not seeing any notes that they wanted them back off... 

I am also seeing that Chris instructed me on Oct 21 that the client wanted the Emsculpt FB campaign... running..
Re: Start Emsculpt FB campaign - Eternal Medspa - eternalmedicalspa.com

I am seeing that we have an entry for the Emsculpt NEO Facebook ads to be at $1,000 back on  10/05/21... that is the last entry I have 

Ivonne

good morning. 

whitney.zelig@gmail.com

 these ads were on, Chris doesn't remember her asking, perhaps account got reactivated? Can you find out from Shane if there was a reason they were on or maybe it was a mistake?

I sent him the screenshot on Whatsapp

As you can see here.. there is an active Emsulpt Campaign for this client on Facebook

Thank you for letting me know Ivonne. 

Hector

 it's the former. 

Good morning Ivonne. 
Chris is adamant that there isn't an active campaign or about the tax info? If the latter, that has seemed to have been fixed now. 

Hector

can you please send a screenshot to Chris? He's adamant there's not. 

Right now though, there is an issue with their account because they need to add TAX INFO To the account. 

Good morning

Shane

...

Ivonne

 actually we do have active FB campaigns for this client. 

I have an active Emsculpt campaign for them.

Hector

 Please help here. 

Thanks for checking

Shane

! no, it's not active. We haven't run ads in years. 

Is Facebook still active for this client? I show their ads account as canceled. 

thank you

Isaac

 

updated. Can you check again now on your end?

OK checking.

Hey

Isaac

 something is off on the Mobile version of this site. It is showing the desktop version on mobile.
Can you please look at this and fix asap. Thanks!

👍

The ads are off due to identification. I sent client another follow up email

What is the correct phone number for this client? The number shown on their website does not appear to be correct. 

Thank you Shane. I know about this. I tried to make a payment for them this morning. DId not go through, I sent client an email. CC'd Chris on it. 

Chris

Hector

 Google Ads are off due to a payment issue. 

Hector

 - correct sir

Chris, I believe you meant April 1st? 

Should this client be running?