Isaac please proceed with setting up the GHL sub-account. Nicol is the CSM if you and Jenna have any questions about whom to contact for A2P verification. 

Alyssa - Sure. Will set up. We have already received the business details of this client. Will submit it as soon as I have completed the GHL sub-account set up.

Alyssa - DONE

Login URL: https://app.medstarmedia.com
Username: info@maysderm.com
Password: YouareCool2023#$

Also submitted the account for A2P approval.

Nicol login & lead sheet are above, feel free to send the Front Desk training request when you see fit. Thanks!

Jessica , heads up, I'm doing this ^

Isaac  this client has been trained and is ready to go live!

Jessica - This client's A2P campaign is still in review. We will need to wait for now.

Isaac we need at least the first text to go out now because the ads are on. I know its not the best case scenario BUT the a2p has been taking a minute and I cant have ads on without the leads getting some kind of communication.

Nicol tagging you to loop you in. We can discuss when youre back in office tomorrow. Thanks!

Vania - Yes I totally understand but unfortunately the Twilio has started blocking the messages from going out to leads. This happened in the Nicol's account. Many of her messages didn't go out to our clients due to this. Please see below.

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If we send messages to the leads from an unregistered phone number. Many of the messages will not go out and if we still continue to send the messages the phone number will get permanently blocked and in this case even the lead that did received the message will not be able to reply back. Their A2P campaign submission which is currently in the review status can get failed due to this.

Please confirm if you still need me to go ahead and make the campaign LIVE.

Isaac I may have a work around using their Patient Now. Are you familiar with setting up the new campaigns function in that patient management software? It's not too complicated luckily

Vania Isaac , Nicol   posted in the escalations channel that they were using Nextiva App previously. we should look into that as well, since they are already familiar with it. 

yes I got confused. I thought someone said this client had patient now. nm. but nextiva texts too with the pro level acct

Vania Nicol   - Awesome. Do we have access to their Nextiva account? I will check.

Isaac I dont know what next steps are since Chris spoke with Dr. Mays directly. Nicol  will let you know.

Vania - OK. Thank you for the update.

Vania Jessica   - The campaign in this account is LIVE now.

YAY!

Nicol  fyi in case you didn't know. Campaigns are live for GHL