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Mays Dermatology - maysdermatology.com - NR

Corona Del Ray, Newport Beach, Greater OC. https://go.maysdermatology.com/
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Workflow is not sending 2nd text message out

Nicol R. added this on
Completed by Emily
Assigned to
Emily, Medstar Emily
Notes
Emily, Medstar Emily tagging you for this issue, see video here: https://watch.screencastify.com/v/ReNwoct5M5XEiohz7ZmA

I found a lead where the workflow didn't send out the 2nd automated text message even though the lead is in "new leads" opportunities status.  It is also not listed as scheduled to go out in the workflow. 

Any idea for what the issue may be here?

Comments & Events

Emily, Medstar Emily
Nicol Razon, Medstar Nicol This is because she texted back after the first text went out. When somebody replies they are considered "in conversation" which turns off the automated texts and emails. 

We are going to update it so that once a lead replies then they will automatically be moved to the in conversation column of the opportunities pipeline. 

Let me know if you have any questions. Thanks! 
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Emily, Medstar
Emily completed this to-do.
Nicol Razon, Medstar Nicol Razon
Emily, Medstar Emily  thank ou for the clarification. I didn't know that we could automate placement into different columns!
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Emily, Medstar Emily
Nicol Razon, Medstar Nicol  yes!! just takes some extra work and time. not as easy to do as it used to be since they got rid of triggers and now it has to be done through workflows. 
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