Operations 15/27 completed ❏ Pre-Paid / New Client communication 3 Jenna M. ❏ Hector Op Defined Role Chris Z. ❏ Payment Issues - SOP Chris Z. ❏ Task Out Uniform ❏ CSM / Hector to Shane Communication +22 more to-dos... Pitches 2/2 completed +2 more to-dos... BTL Presentation 9/9 completed +9 more to-dos...