Hi Vania ! Here is this client's secret shop report & email draft. I'm not sure if they have automations set in place. But basically, we just recommend that they call leads and maybe we can set up automations for them. 

Email draft :
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording:https://watch.screencastify.com/v/h88VSY8xwebYCoJsdhVw 

We put in a lead and did not receive any emails or phone calls from you. We recommend contacting the lead by email, phone and text 3x in the first week. Then, we recommend repeating this process a few weeks later if there’s no response from the lead. We would love to set up automatic texts for you to maximize your ability to convert leads into consults. 

If leads are not called, potential patients will look into another spa. Let’s help you with some automation!

Schedule a time here:

I’ve also attached a Front Desk CoolSculpting guide.

You have built an amazing business. A few tweaks and you should see a better ROI on the treatments you offer. 

SECRET SHOPPER Report - Metro Laser Philly.pdf 107 KB • Download