Also verified DELEGATE access for support - under name DANIEL
Notified 3 people
Isaac Klausnser
Hector
- They have the domain routed through Cloudflare so delegated access to their GODADDY is of no use.
If we will be switching them to wpengine. We would need access to it.
Notified 3 people
Isaac Klausnser
Hector
- Also just checked and above wp-login credentials are not working for me..can you please check?
Notified 3 people
Hector Mota,Operations Manager
Isaac, not sure what happened since I verified that login yesterday myself. I will send an email to the client and also mention about the Cloudflare issue. Thanks.
Thank you.
Notified 3 people
Hector Mota,Operations Manager
Isaac
Chris got the client to resend the password reset. I just verified that we have access again.. We are good to go again..
👍
Notified 3 people
Isaac Klausnser
Hector
- Do we have the wpengine hosting setup for this client?
Notified 3 people
Hector Mota,Operations Manager
Isaac, I do not see any WPengine hosting set up for this client. Do we need to have it done so I can let client know?
whitney.zelig@gmail.com
..... ?
Notified 3 people
Isaac Klausnser
Hector
whitney.zelig@gmail.com
- We should ask this question to the client.
Just ask them if they can provide us access with either SFTP or cPanel. We need them to fix the JS issues (that I shared with the team over email) and work on some other stuff like replacing Elementor forms with GFs on new CS service page. If they say they don't have access to their hosting and it's hosted on their old marketing company server. Then YES, I would recommend we set up a new wpengine hosting for them.
Notified 3 people
Hector Mota,Operations Manager
Okay Isaac, so I just sent an email to them with the info you wrote.. I will let you know once they respond. Thanks.
Thank you
Notified 3 people
Hector Mota,Operations Manager
Vania
and
whitney.zelig@gmail.com
I have confirmation from this client to set her up with WP hosting. She said to use the CC she provided to you. Please set this up so we can move this forward.... Thanks.
Notified 4 people
Vania J
Hector
my notes from that meeting say we still needed a cc from her. So I don't have that info. Do you have it
whitney.zelig@gmail.com
?
Notified 4 people
Hector Mota,Operations Manager
Vania, here's the email response from Jessica "
Sounds great, we can use the same credit card that we provided Whitney with previously for this transaction as well.
Thank you,
This means Whitney must have it.. or Jessica is mistaking.
Notified 4 people
whitney.zelig@gmail.com
I'm asking for it again. I dont keep CC on hand
Notified 4 people
Vania J
Isaac
whitney.zelig@gmail.com
here is the new hosting
whitney.zelig@gmail.com
I am noticing that the this website does not have a PHONE NUMBER at the top. They also DO NOT HAVE a CONTACT US page at the top. Both of these are important. Shouldn't we have Isaac install them?
Notified 4 people
whitney.zelig@gmail.com
yeah
Isaac
are you able to put a number in the header?
Notified 4 people
Isaac Klausnser
whitney.zelig@gmail.com
Hector
- Yes. We can. Which location phone number we need to add in the header?
Notified 4 people
Hector Mota,Operations Manager
Isaac, good morning. That is the problem that they have 3 locations and we do not know which one they would want as main... We will have to find out.. Will let you know... Thanks.
Just want to give a heads up, we now have access to this client's website.
https://www.metrolaserphilly.com/wp-login.php
User - medstarmedia
Password - Letmein123#@!
Also verified DELEGATE access for support - under name DANIEL
If we will be switching them to wpengine. We would need access to it.
not sure what happened since I verified that login yesterday myself.
I will send an email to the client and also mention about the Cloudflare issue.
Thanks.
Chris got the client to resend the password reset.
I just verified that we have access again..
We are good to go again..
Do we need to have it done so I can let client know?
Just ask them if they can provide us access with either SFTP or cPanel. We need them to fix the JS issues (that I shared with the team over email) and work on some other stuff like replacing Elementor forms with GFs on new CS service page. If they say they don't have access to their hosting and it's hosted on their old marketing company server. Then YES, I would recommend we set up a new wpengine hosting for them.
I will let you know once they respond.
Thanks.
I have confirmation from this client to set her up with WP hosting.
She said to use the CC she provided to you.
Please set this up so we can move this forward....
Thanks.
Sounds great, we can use the same credit card that we provided Whitney with previously for this transaction as well.
This means Whitney must have it.. or Jessica is mistaking.
New Gmail | https://mail.google.com | metrolaserphillyweb@gmail.com | PW: ML@P#1med$pa
Rob - Terrell Clinic - terrellclinic.com
metrolaserphillyweb@gmail.com
I am noticing that the this website does not have a PHONE NUMBER at the top.
They also DO NOT HAVE a CONTACT US page at the top.
Both of these are important.
Shouldn't we have Isaac install them?
That is the problem that they have 3 locations and we do not know which one they would want as main...
We will have to find out..
Will let you know...
Thanks.