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Modern Face Studio (Modern Family Dentistry) - www.modernfamilydentistryjc.com - JV

PrePaid BTL Client
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Digital Marketing Campaigns & Set Up

✔ Facebook / Instagram - Set up campaigns

Hector M. added this on
Completed by Shane Q.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Shane Quast, Medstar Shane Q.
Notes
Platform - Facebook/Social Media -
Service - Emface
Location - Modern Face, 551 Jersey Avenue Jersey City, NJ 07302
Budget - $2750
Special - $25% off package of 4
Targeting -  10 Mile Radius
Landing Page - https://mymodernface.com/emface/
Facebook Ads ID: running it out of our ad acct. pre paid deal
Facebook Client Business Page: https://www.facebook.com/ModernFaceStudioJC

Judi Vallano, Medstar Judi I saw on the client sheet that you have the whole budget allocated to emface but then in the web design task I saw they will also have Botox now. Do you want us to reallocate $1000 of the $2750 a month budget to Botox and the rest to emface? Or leave as is? I just wanted to double double check. 

UPDATED: Judi replied via email 8/22- Only emface ads at this time

Comments & Events

Vania J, Medstar Vania J
Shane Quast, Medstar Shane  please hold off. Sorry to jump the gun!
Notified 3 people
Shane Quast, Medstar Shane Quast
haha. ok
Notified 3 people
Alyssa Workman, Medstar Alyssa Workman
Hector Mota, Operations Manager at Medstar Hector I know you completed the AD Checklist, I am assigning Shane now so we can get started.

Shane Quast, Medstar Shane please resume build-out of this campaign. Judi Vallano, Medstar Judi  fyi
Notified 4 people
Shane Quast, Medstar Shane Quast
got it. 
Notified 4 people
Shane Quast, Medstar Shane Quast
we're live
Notified 4 people
Shane Quast, Medstar
Shane Quast completed this to-do.
Hector Mota, Operations Manager at Medstar
Hector Mota re-opened this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Shane Quast, Medstar Shane  
Chris has paused this client's Facebook ads because they are not a prepaid deal. 
They need to pay for them directly. 
Please take note. 

Thank you. 
Notified 4 people
Judi Vallano, Medstar Judi Vallano
Chris Zelig, Medstar Chris Shane Quast, Medstar Shane Hector Mota, Operations Manager at Medstar Hector We now have access to Modern Face Studio's Ad account- CC connected so we can restart their Emface Campaign. They have paid the invoice too.
Notified 5 people
Shane Quast, Medstar Shane Quast
Hector Mota, Operations Manager at Medstar Hector  Do I need to move the campaign to their account? 
Notified 4 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you Judi.
Shane Quast, Medstar Shane  let me ask Chris to verify. Hang tight. 
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Modern Face Studio
Owned by: Modern Face Studio
ID: 
3201920956781483
Notified 5 people
Shane Quast, Medstar Shane Quast
Ok to move?
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Yes, please move them when you get a chance?
Thank you. 
Notified 5 people
Judi Vallano, Medstar Judi Vallano
Shane Quast, Medstar Shane  Is this campaign live? 
Notified 5 people
Shane Quast, Medstar Shane Quast
Judi Vallano, Medstar Judi  no, it was live in the Medstar clients account, but now we're moving to their account. 
Notified 5 people
Judi Vallano, Medstar Judi Vallano
Shane Quast, Medstar Shane Chris Zelig, Medstar Chris   wants to bump this up in priority due to a mix up we had with BTL. Thank you! 
Notified 5 people
Shane Quast, Medstar Shane Quast
Judi Vallano, Medstar Judi  no problem. I just moved to the top of my list. Should be done today. 
Notified 5 people
Shane Quast, Medstar Shane Quast
This is done but I cannot publish because the client has not yet set up a payment method on their account
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Okay, the payment method issue has been fixed.
However, I am seeing a temporary hold request on the account now.

Ad account disabled
To activate your account and continue running ads, you'll need to approve a temporary hold of funds on your payment method.


I went ahead and enabled the temporary hold. But now I am seeing a message which says

To change payment settings contact an account admin to help you or give you the permissions you need.

Judi Vallano, Medstar Judi I do not think we have ADMIN access to this client's account. 

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Notified 5 people
Chris Zelig, Medstar Chris Zelig
Hi Team, where is this account: 

3201920956781483 - was this the name of it?
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Judi Vallano, Medstar Judi Vallano
Chris Zelig, Medstar Chris Hector Mota, Operations Manager at Medstar Hector  So we do have access to the ad account and payment is now there. We are ready to get them running?
Notified 5 people
Shane Quast, Medstar Shane Quast
As far as I can tell, you do not have payment info set up in the account. 
Notified 5 people
Shane Quast, Medstar Shane Quast
Payment issue seems ok, but now Meta is requiring that we add a phone number to the account and confirm via text message. I cannot do this. Client will have to resolve.
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Notified 5 people
Alyssa Workman, Medstar Alyssa Workman
Judi Vallano, Medstar Judi  ^ 
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I can no longer check these account issues in the morning. Chris has put a 
two-factor notification and I have to request a code every day. 
That is around 1 PM EST when he logs in. 
Notified 5 people
Judi Vallano, Medstar Judi Vallano
Chris Zelig, Medstar Chris  Should we change this so Hector can get in earlier in day?
Notified 5 people
Judi Vallano, Medstar Judi Vallano
Shane Quast, Medstar Shane Hector Mota, Operations Manager at Medstar Hector  The client said she took care of the phone number issue.
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Shane Quast, Medstar Shane I am seeing 2 payment methods.. And I am not getting that message on my end. Can you please check to see if it is still there? If so, please send me the link to where you are getting the message.
Notified 5 people
Judi Vallano, Medstar Judi Vallano
Hector Mota, Operations Manager at Medstar Hector Shane Quast, Medstar Shane  Guys, where are we on this?
Notified 5 people
Shane Quast, Medstar Shane Quast
Hector Mota, Operations Manager at Medstar Hector  It's not a payment method issue. Meta now wants a phone number that it can verify via text message. We'll have to use the client's info and have them confirm or use a medstar phone number. 
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Shane Quast, Medstar Shane I understood that. This is why I asked that you provide the URL where you are getting the request. I can then try to take care of it from there since I am not able to replicate that. 
Notified 5 people
Shane Quast, Medstar Shane Quast
Hector Mota, Operations Manager at Medstar Hector Chris Zelig, Medstar Chris Judi Vallano, Medstar Judi   The phone number issue is gone, but now I've got this issue
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Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good grief... 
The problem is that I cannot replicate that issue since you are getting it because you are building the ads correct?

Let me see if Chris can check on his end. 
Notified 5 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Looks like we do not have full access to this page... I am seeing limited access. That may be the issue you are getting Shane. 
Notified 5 people
Chris Zelig, Medstar Chris Zelig
It shows you have full access. What else do we need to do
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Not so Chris Zelig, Medstar Chris
Check out the business page on my end.
We all have that limited access as well.
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Chris Zelig, Medstar Chris Zelig
hector can you login to the main portal and add shane as a full user on the page
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Chris Zelig, Medstar Chris Zelig
Shane Quast, Medstar Shane  - I am working with the client on getting you permission. Can we run it on another page in the meantime
Notified 5 people
Shane Quast, Medstar Shane Quast
This is live!
Alyssa Workman, Medstar 🎊
Notified 5 people
Shane Quast, Medstar
Shane Quast completed this to-do.