On monday. 

We already secret shopped them last week. Do you want me to do them again?

Whitney,
Good morning.
I am not sure if you want me to Secret shop them again since I already did
them last week. Please let me know.
Also, while we are on Monarch, do you want me to begin preparing for their
Call rail audit? They been with us a month already and have about 100 calls
I can monitor and report on already.

Oh my god. I totally forgot. My mind is Jello! Let's do Huntington
dermatology instead

No worries. I know you are super busy and have so much going on which is why I reminded you. 
Will take care of Huntington Dermatology. 

How did they respond to this?

Chris, they responded okay, not too great. For one, they did not send me any confirmation email or no text messages as others do. Also, they have not done any follow up calls, text or emails either. 
This is a link to the results of the secret shop audit if you want to take a look at it in full. 
https://docs.google.com/spreadsheets/d/1tziLdtvjQtO2vWX8-EDLmWFLN0EPHGXvxNED_gKZuKQ/edit?usp=sharing

Just want to let you guys know that I received a text message from Monarch today at 1:39 PM EST Time. Message is as follows - Thank you for considering Monarch Aesthetic Medicine for your Coolsculpting! Please call 614-545-2002 to schedule your free consultation - 
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We have to bring it to their attention that they are sending text messages 6 days later. I submitted the form on 6/26/19. Also, I have yet to receive any emails from them.