Basecamp Export

From the list: Bella Vita Medspa

✔ Secret Shop Leads test

Hector M. added this on Dec 04, 2019
Completed Dec 11, 2019 by Chris Z.

Assigned to: Hector M.
Notes: Test lead to their cs form and popup. See how long it takes for them to reply, see if you get the auto Mated email, etc

Comments & Events

Hector Mota, Operations Manager

My Bella Vita - Secret Shopper Leads & Calls Report
Tested both POP UP and Static forms.

Website - https://www.mybellavitamedspa.com/coolsculpting/
Confirm - https://www.mybellavitamedspa.com/c/coolsculpting/

Date: 12/04/19
Time: 2:53 PM
Name - Charlie Milner
Email - Gee39.201@mail.com
Phone - 201-677-5371

Message - Wondering if this cool sculpting thing can help me get rid of bulges in my stomach area?

Dec 04, 2019 at 6:56 PM Notified 3 people

Chris Zelig

Any response on this?

Dec 05, 2019 at 11:53 PM Notified 3 people

Hector Mota, Operations Manager

Yes. They actually did very good.

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, called me back within 8 minutes.

Spa Response time: Text Message: Yes, text sent 9 minutes later. *** But it was because she made a mistake during Voice mail and hung up.

Spa Response time: Voice Mail: Yes, 9 minutes later.

Spa Response time - No Email Messages sent to the lead

Problems with form/button: NONE

Follow up Phone call: None so far

Follow up Phone Email: No

Follow up Phone Text: None!

Overall Summary: Very good response time. However, not sending out an email to lead requires attention.

Dec 06, 2019 at 1:14 PM Notified 3 people

Chris Zelig

Send that to Cindy Brooks from support tell saying her team did well

Dec 08, 2019 at 8:27 PM Notified 3 people

whitney.zelig@gmail.com

Maybe don’t mention email because weren’t we supposed to hook one up for her? Even though she didn’t like it

Dec 09, 2019 at 12:55 AM Notified 3 people

Hector Mota, Operations Manager

So what's the final verdict?
Should I omit that they didn't send us an email when I send Cindy Brooks the report?
Secondly,

whitney.zelig@gmail.com

, do you mean we were supposed to hook up an email address or a lead sheet?
Lastly, do you want me to go ahead with setting those two up if not yet done?

Dec 09, 2019 at 12:36 PM Notified 3 people

whitney.zelig@gmail.com

We were supposed to hook up an email for her. So just don't mention that . It is kind of her fault because she didnt approve it- and then never followed up.

Dec 09, 2019 at 4:47 PM Notified 3 people

Hector Mota, Operations Manager

Thanks for clearing that up Whitney.
We do have a Gmail set up for them. Shouldn't we use that one and send that info to her then?
That way, we can avoid the problem again in the future. What do you think?

Dec 09, 2019 at 5:56 PM Notified 3 people

whitney.zelig@gmail.com

I meant an EMAiL blast we set up for her, but never hooked in/ configured

Dec 09, 2019 at 6:38 PM Notified 3 people

Chris Zelig

Yes,

Hector

- can you test her automated email on CoolSculpting. If it doesnt work open a task with Isaac.

Dec 10, 2019 at 2:16 AM Notified 3 people

Hector Mota, Operations Manager

Chris

not sure what you mean on testing her automated email?
I filled out a TEST form on Coolsculpting POP UP and static. Both Zaps are working.
Leads appear on Lead sheet as testing entries as well.

Dec 10, 2019 at 1:33 PM Notified 3 people

whitney.zelig@gmail.com

Constant contact

👍 thanks 4 this

Dec 10, 2019 at 4:10 PM Notified 3 people

Hector Mota, Operations Manager

Summary of how well the staff at MyBellaVita performed during our secret shop test performed has been sent to Cindy Brooks.

Dec 11, 2019 at 7:59 PM Notified 3 people

Chris Zelig completed this to-do.

Dec 11, 2019 at 9:55 PM