✔ Secret Shop/ Call Rail Report
Completed by Hector M.
- Assigned to
-
Hector M.
- Notes
-
I have a meeting with them on Friday- Please do a follow up test asap, and then call them on Thursday and ask them questions :)
My Spa Society - Secret Shopper Leads Test
Website - https://www.myspasociety.com/coolsculpting/
Confirm - https://www.myspasociety.com/c/massage/
Date: 08/20/20
Time: 11:56 AM EST -
Name - Amanda J. Silva
Email - babyXioG25@gmail.com
Phone - (201) 701-0256
Message - My girlfriend tried this and she loved it. I was wondering about your pricing and setting up an appointment to meet with you.
Regards,
Amanda.
---------------------------
Lead verified as being received.
My Spa Society - Secret Shopper Leads Test Report Summary
Overall Analysis: Requires attention, Needs improvement!
Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message: Yes, 3 hours, 4 minutes later. (From owner Diana)
Spa Response time - Email: None.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Areas that need improvement: Only one text message sent to lead. But no direct phone calls, no emails, no follow up phone calls or any other type of follow ups.
Summary: The overall response time to the secret shopper leads test from the staff at My Spa Society requires immediate attention. All they sent out to the lead was one text message from the owner named Diana. However, the lead was never called directly or contacted again in any other way. There were follow up emails, text messages or follow up calls done with the lead thus far.
-------
P.S. I did not get to call them directly Whitney.
Let's see if for next one they perform better.