✔ Secret Shop Order - Laser Hair removal
Completed by Hector M.
- Assigned to
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Hector M.
- Notes
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Put in LHR on Tuesday.
New Beauty and Wellness - 🔴 SEO client 🔴 - IA
https://newbeautywellness.comCompleted by Hector M.
Will let you know how they respond.
New Beauty Wellness - Secret Shopper Leads Test
Website - https://newbeautywellness.com/laser-hair-removal/
Confirm - https://newbeautywellness.com/c/laser-hair-removal/
Date: 08/25/20
Time: 11:45 AM EST -
Name - Joseph Milano
Email - Kd1-star567@outlook.com
Phone - (201) 701-0256
Message - The wife keeps calling me a grisly bear a lot lately. Tired of using waxing and wanted to give this a try.
Thank you.
I secret shopped them on LHR back on 8/13 just in case you forgot.
They did okay save for the lack of text message.
Lead Submitted
Date: 8/13/19
Time: 3:16 PM
Website - https://newbeautywellness.com/laser-hair-removal/
Confirm - https://newbeautywellness.com/c/laser-hair-removal/
Message - Interested in having laser hair done on my legs and other areas.
Name - Marisol Parsons
Email - marisolsexi25@hotmail.com
Phone # - 407-732-0190
Any problems with form/ Button? | No.
First Phone Call | Yes - 8/13/19 at 3:28 PM
First Text - None
VoiceMail | Yes | Another on 8/15/19 - 4:24 PM | | | Andrea
Text Message | | | | |
Confirmation Email | 8/13/2019 3:39 AM - None
Follow up Email | None -
Follow up phone call (2) | Aug 15, 4:26 PM | | | | Lillian
Secret Shop Mini Report
New Beauty Wellness - Secret Shopper Leads Test Report Summary
Overall Analysis: Very Good, minor adjustments.
Spa Response time: Phone call: Yes, 3 minutes later.
Spa Response time: Voicemail: Yes, 3 minutes later.
Spa Response time: Text Message: Yes, 1 minute later.
Spa Response time - Email: Yes, 8/25/2020 at 5:12 PM.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Areas that need improvement = Needs follow up phone calls, text and emails.
Summary: The overall response time to the secret shopper leads test from the staff at New Beauty Wellness was very good. They contacted the lead within minutes. They also sent out a text message right away. However, there was never any type of follow up with the lead.