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Hi Ivonne here is the secret shop for these guys. Please let me know if you need anything else from me on this one. Thank you

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement, and called the front desk inquiring about Semaglutide. 

Here is the recorded call: 

https://drive.google.com/file/d/1cL6LjqezHc1XkCYd_tQxpBgMzvNTLnBv/view?usp=sharing 

You contacted us 3x by phone, 3x by text, sent a welcoming email, and replied to our text messages. This all follows our follow-up protocol. Great job! 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not mention the current promotion going on which we recommend doing as this will help create a sense of urgency. It is also important to request the caller's contact information at the beginning of the call for follow-up purposes. 

Overall, excellent work!

If you have any questions please let us know or you can schedule a call here:

Hi Ivonne  just following up on this one to make sure you saw the shop and it was sent to the client. Thanks :)