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Numa Spa - www.numaspa.com

https://numaspa.com • Client Success Manager: Emily
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others

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Shane Q.
It is, but Chris paused the campaigns. Not sure what to do. 
Ivonne A.
Is this ok now?
Shane Q.
Yeah. but it looks ok now
Hector M.
Perhaps it did and the client then paid for it before we noticed... 
Hector M.
If so, I am also not able to see any warnings. This usually happens when the SSL certificate has expired. 
Hector M.
Having said that... shane is this the URL you are referring to? - https://numaspa.com 
Numa Medical Spa | Aesthetics Services | Newsport, VA.
Numa Spa Medical Aesthetics in Newport News, VA, is a top skin care & body contouring center. Provides facials, Coolsculpting, bo…
Hector M.
So.. that is that... 
Hector M.
Ads have been paused now. 
Shane Q.
image-1.png 28 KB • Download
Isaac K.
Shane Quast Shane
- Are you able to provide a screenshot of the error you are seeing on your end?
Isaac K.
Screenshot 2023-09-19 at 5.31.33 PM.png 231 KB • Download
Isaac K.
Shane Quast Shane
Alyssa Workman Alyssa
- I am not able to replicate the ssl error on my end.
Alyssa W.
Isaac Klausnser Isaac
could you look into the user warning Shane is mentioning in his comment above? Is there anything we can do on our end?
Shane Q.
It looks like their site is not on https and users are getting a warning that prohibits them from accessing the site. Performance has tanked since this happened. 
Shane Q.
Numa_Spa_Monthly_Ad_Performance_Summary.pdf 1.89 MB • Download
Shane Q.
Hannah Hannah
 Updated report 
Hannah
Hey
Shane Quast Shane
! I did not see Numa in the support email for August Reporting. Could you please send me their report? Thanks!
Shane Q.
👍
Shane Q.
That's what I'm here for
Hector M.
thanks for clearing that up... 
Shane Q.
Budget limit hit for the month. 
Hector M.
Shane Quast Shane
and
Chris Zelig Chris
the ads are not running. 
Chris Z.
working on this, just sent doc, please keep reminding me
Shane Q.
Any update?
Shane Q.
Request still shows as pending. Let me know if anyone sees the approval come through. 
Hector M.
Chris Zelig Chris
on that particular email, I placed it under FOLLOW UP since I believe the client wants to start LASER ADS campaign. Please take a look at it so it doesn't fall under the cracks as the other one from YourfaceMD... 
Hector M.
Will reply to the email now requesting access. 
Chris Z.
image.png 206 KB • Download
Chris Z.
I requested access to ad account, we have access to page. Remind doc to grant us access when he gets a chance. Thx
Hector M.
Shane good morning. 
Here is the information you requested 
Marshall Green - 14551209
Numa Spa Ads 
Account # 405501223587222
Hector M.
Shane, I am not seeing any FB ads account for this client. Either on their spreadsheet or in any emails with Chris. 
Shane Q.
Do we know the name of the Facebook ads account?