Hector - It depends on the permission that Doc has set up for the group email. If it allows external senders then yes WE will be able to send emails to that group, if the group does not allow emails coming from outside the domain then email will bounce. 

Doc can check for this information from the Admin console, by going to "Groups", hovering the mouse over the affected group, and click on "Edit settings".

From the access type table, he needs to go to the "Publish post" section and make sure that "External" has a checkmark.

Isaac
I believe I understood you for the editing the Group settings.
This is what I have now

image.png 231 KB • Download

I have allowed access where it says ALLOW MEMBERS OUTSIDE YOUR ORGANIZATION  ----
Is that correct?

The other part, From the access type table, he needs to go to the "Publish post" section and make sure that "External" has a checkmark.

I have no idea  where that is at in Gsuite. 

That didn't work so I am sending you login info so you can check ...
and fix it..

 username - drnager@optihealthinstitutemd.com
Password - Pepper20!

image.png 7.96 KB • Download

Hector - OK. Will check.

Hector - FIXED

Hector - Also almost forgot. Had to reset the password of the other team member of this group.

Below are the new credentials:

Username: jpratt@optihealthinstitutemd.com
Password: 4EBg9*K2

Isaac, 
Good morning. 
Thank you for taking care of this.
I have sent the client the new login info for 
the other email. Once we have it all sorted out, 
we may need to update the forms and site again 
with the info@optihealth email address. 

Isaac  
So the client just sent me a text message saying that 
Jennie is locked out of the Google voice account and 
cannot text.
It is for the optihealth email. 
Can you please find out what is going on?
Thanks.  

Hector - What error she is getting?

She is locked out of the Google voice account. 
And she says she is unable to text... 

Hector - Did she logged in to her email using the new credentials we shared?

Isaac  
This is what the doc wrote.. 
Jenny has been unable to log into the Google account that I referenced earlier on. She used the new password that you sent me yesterday and despite this she is unable to log on. We require the Google voice access through the OPTi health email so that she can text patients.

I reset her password. 
Let me send it to her. 

What about the password for info@optihealth?
do you have that one Isaac?

Hector - OK cool. Thanks.

info@optihealth is an email group. They don't have their own login.
In this group, they have two members drnager@optihealth and jpratt@optihealth.

In layman terms whenever someone sends an email to this address - info@optihealth it will show up in the inboxes of all memebers of this group.

Good morning Isaac. 
Yes, I figured that after wards. 
Thanks for breaking that down though. 
Client wrote last night and he was pretty upset and frustrated. 
Can we find out what is going on?

Hector  - Without being able to get in. We can't debug.

I can see Dr. sent an email to us asking that we can contact her to get the verification code. She gets in the office at 9:00 am est. Are you able to give a call to her?

Isaac,
I am calling the office now, but they are not picking up yet.
I just sent the Doc a text. As soon as he responds that Jennie is there, I will ask you to login to request the code.
In the meantime, Doctor Nager is asking - about Highlevel you created - 

Please explain how this should be used, and why we should use this vs the google phone/texting.

Thanks. 

Okay so Jennie called me. 
It appears that they were having issues with their Gmail account I created for them, not the ones in Gsuite. 
I have sent her the correct login info and I believe this will resolve the issue. 
I will let you know Isaac. 
Thanks. 

Hector - Cool. Thank you for letting me know.

For the Highlevel vs Google phone. Unfortunately, I have never used Google phone so I'm not the right person to reply to him regarding this. Chris  should be able to get back to the Dr. regarding this from his end.