Park Avenue Esthetics

https://www.parkavenuesthetics.com

ad account suspended?

Assigned to
Chris Zelig, Medstar Chris Z. Shane Quast, Medstar Shane Q.

Comments & Events

Hector Mota, Operations Manager at Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  are we talking about Facebook ads?
Because I just checked Google ads campaign and I am not seeing anything wrong. 
whitney.zelig@gmail.com, Medstar
yeah and they are pretty pissed i wonder if it's an old account they got a notification for. Did you see the email in chris email?
Shane Quast, Medstar
On Google it's not suspended, but the ads did get taken down for "misleading content" 
Shane Quast, Medstar
We're not running Facebook ads for this client
Hector Mota, Operations Manager at Medstar
Shane Quast, Medstar Shane  
Thanks for the update on the account. 
Whitney, 
I see Chris or someone opened the email from Erika at Park Avenue. But he or whoever opened it, never replied back. I have added the email to Chris list of Missed Emails and Responses. 
Will let you know what he tells me in a few. 
Thanks guys. 
whitney.zelig@gmail.com, Medstar
I replied back.

Shane Quast, Medstar Shane  how can we fix this and get them up and running? 
Shane Quast, Medstar
For Facebook? I don't even know what the account name is
whitney.zelig@gmail.com, Medstar
Shane Quast, Medstar Shane  
No, How do we get ads back up and running on google?

Confirming it was another account # they got an email about suspension. But I want to be ready just in case they ask to see screen shots
Shane Quast, Medstar
Ah ok.  So I reached out to Google support already. I read through the "misleading content" policy and don't really see how it applies. My guess is that it is the "hello six pack" language. However, Google support agreed to do a re-review and send a resolution w/in 24 hours. I would suggest we change that headline now though. 
whitney.zelig@gmail.com, Medstar
Melissa Zelig, Medstar Melissa can you take note of this "hello six pack" does not work for google ads. 

Thanks team!
Shane Quast, Medstar
It MIGHT not work. Not confirmed yet, just my suspicion. This is on the landing page, not the ads. 
whitney.zelig@gmail.com, Medstar
Chris Zelig, Medstar Chris  check this out
Hector Mota, Operations Manager at Medstar
Perhaps this ad was this line -  Let the Stubborn Fat Melt Away. 
On the other one maybe this line -    Painless - Get Rid of Fat. 
 Same thing on this one - Melt Them Away 
Then again, there are other ones which don't have that wording and are still disapproved. 
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Melissa Zelig, Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  

hello  six pack is not in the adcopy content so please clarify how I can help
whitney.zelig@gmail.com, Medstar
nevermind Melissa Zelig, Medstar Melissa  i was mistaken. it was on the site. 
Shane Quast, Medstar
Got the issue resolved w/ Google. 
whitney.zelig@gmail.com, Medstar thx
whitney.zelig@gmail.com, Medstar
whitney.zelig@gmail.com completed this to-do.