Park Avenue Esthetics Secret Shopper Leads Test
Website - https://www.parkavenuesthetics.com/emsculpt
Confirm - https://www.parkavenuesthetics.com/emsculpt-confirmation
Date: 9/23/19
Time: 9:31 AM

Name - Santos Gomez
Email - Gomez.santos74@mail.com
Phone # - (347) 480-9290
Message - would like to give this a try on my abs

Any word back from them, how quicky did they respond? If you do not hear from them give them a call and secret shop them

I was going to text you and then they sent me an email. But that was the crux of their contact to me.
NO PHONE CALLS -
NO TEXT MESSAGES -
NO Voice mails..
And the email addressed me by my last name... 

"Hi Santos,
Thank you for your inquiry for Emsculpt. We would need to set up a consultation which is always free. Are there any days and times that work better for you? We look forward to hearing from you. 
Thank you,
Park Avenue Esthetics"

Ok call them and see how they sound on the phone and then write up a report.

Chris
Here is the results of the Secret shopper test on Park Avenue Esthetics.

Assessments on Secret Shopper Leads Test: Dismal (Needs improvement)

Results:

Spa Response time: Phone call: No Phone Calls placed to the lead

Spa Response time: Text Message:  No Text Messages sent to the lead

Spa Response time: Emails: One Email sent to the lead

Problems with form/button: NONE

Follow up Phone call: None.

Follow up Phone Email: None

Follow up Text Message: None

Staff’s Handling of Calls from Potential Leads Directly: Good (But could use improvement)

whitney.zelig@gmail.com See or read full report to send to client here = (unless you need me to)

Park Avenue Esthetics - Secret Shopper Leads Test Report Summary.docx 4.34 MB • Download

Send to client from
Support@medstarmedia.com
Thx hector 

Will do.... 
And you're welcome.

SShop report sent  to Dr. Said. 

I sent an email to dr said about scheduling a training . 

That sounds great. They need some training in answering questions. At least when it came to Emsculpt. 

Melissa  do we have an emsculpt phone script?

Hector will you read through. You can add any FAQ you can think may be helpful

Alright Melissa, I will take a look at it to see if the questions I used on the Rep are there. She stumbled on 2 questions I asked her during my SShop test call. 

Hey Hector can you save melissa's "Emsuclpt front desk script" in the place we have the training videos? 

I have a staff training this Thursday with truth & beauty about how to handle emsculpt questions. 

thank you melissa. 

Whitney, good morning. 
You're up early today! 
This is done.. 
https://docs.google.com/spreadsheets/d/1cI2xuPi9Ioa_4bMvi5ge5VjbJ8qcDqqJmjMvOI3IWF8/edit?usp=sharing

Whitney I want to train weed on these training calls. I think she would do good at it. Please contact her so she can be on the call with you

Melissa   I have an emsculpt training call this thursday with truth + Beauty. I can always record these calls as well.

Chris  can we have a quick phone call before this meeting so we can go over Emsculpt sales tactics  

Whitney, 
here is an updated version of the sheet. I uploaded it directly to Google docs so the general template of the script was kept. 

https://drive.google.com/file/d/1balAGZBwzmXwRo6uL2vWfmYybBbgKUra/view?usp=sharing

Hector  - I got this report. From now on use Google Docs. The Doc X format I cannot open. Thanks man. 

I just emailed it to you at Mediapong email. 
I also read the report again and the only words I used that were judgmental  were DISMAL, SURPRISING & TROUBLING. 
Other than that, I did not see anything that I was that abrasive. 
But perhaps you or Whitney can point me in the direction of which words to use when grading the staff's handling of the calls. 

Chris whitney.zelig@gmail.com  
I really think weed would do very good at talking about sales tactics and training. Let's give her a shot with this please

Whats her schedule like?