These notes are For Google ads for me... 
Each week when I look at the accounts during my audit, a bunch of the same accounts pop up on Google with no spend... this helps me to know to ignore them... thank you... 

Hector

 they are still running Botox. 

My note ----- Precision Pain - Not Running any ads - 10/23/23

ok, TY!

Yes, on my team. 

Ramy M Hamza

Shane

 is this person a part of your team? The client noticed. I don't see this name in the list of people who have access 

Everything looks fine thus far... YEEY!

We'll see. Stay tuned. We can exhale when our campaigns actually go live. 

Shane

 I'm sure this is moot at this point, but just in case, this came in 2 hours ago, before they were unsuspended:

Shane

 OMYHOLYYEBUS, That's fantastic news! I'll alert the client right away. Thank you for all of the work you did on this!

Nicol

 The account is unsuspended! We can run ads now 

Shane

, I'm not sure what that means. Do I need to have the client alert their Credit card again?

Sent it back to them again

I needed a reminder - see page 7 of the B&A document uploaded to this chat on May 30.  

Shane

 ^

"Hi,

It was denied and approved the same day. It was denied, i didnt get a first text, then it was denied again. i got a text to approve the transaction and then it went through. the transaction was definitely approved as it shows on the bank statement as well as our account on google.

Hope this helps

Ilana"

but that's where this account is stuck for now

Ok, TY

We need to figure out why the bank rejected the charges in April, and ask them to accept it

Nicol

 not sure what you mean

Do they alert the Visa card now? What do you recommend? 

Give me a bit to reach out

Shane

 not a silly question at all. Short answer yes but I wasn't aware of these April declined charges, only of the previous years'

Nicol

 Probably a silly question, but did this client already contact their bank? The entirety of this issue stemmed from two transactions that were rejected by their bank with no reason provided.  

Chris

 I know from the client's side that this is probably beyond frustrating. Unfortunately, if we don't wait and go "through the pain" of figuring this out, we'll just be starting all over again when this comes up next time with another client. We have a very high level of Google Account Management working through the issue with us. The last update I got was two days ago, saying there would be an update in 1-3 days. We need to figure out how to solve this problem in the future instead of just band-aiding it. I'm sure it is hard to pacify the client; let me know what I can do to help. 

Shane

- Precision Pain is having a hard time with waiting for us to resolve their Google Ads account issue. Should we try having them start a new ad account? If you are working with Google how long should we wait for them to do something. On a few occasions clients have started new GA accounts and have been fine. Please let

Nicol

 know what you suggest

👍

Shane

 ^ is the pdf for Precision

Ok, good news.... I'll send to the client

Nicol

 Google claims they will lift the suspension if we can provide the following

Following up with Ilana... we may need to verify the account first...then work on the appeal for suspicious payments

Shane

Hector

 - I see we're moving forward with adding this account to our MCC! Any updates for the client? They're anxious we're not advertising for them. 

Okay, thank you. 

Hector

 I checked in with Whitney so as to get an extra opinon- I sent an email asking her to accept our MCC. 

I agree with Shane.. I need to look at the account as well. I am providing info and suggestions to this client in the blind here. We have no access so it is hard to say... 

I can't generally help with suspicious payments. Best thing would be to add to our MCC and see if I can get our Google rep to look at it. 

Shane

 if you are willing to, I can get an invitation sent to manager@clickmogul.io LMK

Hector

 thank you for that run down! I want this 3rd appeal to be successful so was thinking of anything we could do on our end before the appeal. I'll have her make some of these updates. 

The client would need to send an invitation to manager@clickmogul.io so shane can appeal.. but we need to verify with Shane first... 

Scrubbing or deleting anything will not help.. it is based on payments - CC... that cannot be erased.. Google already has the account and info on their radar.. cannot delete that... 

PRP has nothing to do with the account being suspended for suspicious payment activity. This generally happens when:
One, there are credit cards or payment methods being used which were - are being used by another Google ads account somewhere... 
Two, when there are different people login into the account from different locations. 
Three, When Google ads is not sure of the identity of the person-business, 
Four - Because Google ads team will do this routinely, randomly? 
Five,  simply because Google ads is annoying... 

Nicol

 good morning... 

3. Before appealing, is there any way to scrub or delete the fact they used PRP and other blocked words in their previous account?

2.

Shane

, before appealing, should I remove or disable the smart campaigns that are currently on?

1. We do need to appeal with Google. Before I have Illana do that, will it help to change the site their GMB and ads account is connected to?

Hector

I thought we had access to the GMB, no?

Hector

Shane

 I've been asking the team and the reason it is now with you is because we are stumped. 

Their Facebook account - 1410935152565536 - is running Botox conversions just fine by the way.... 

Nicol, without access there's nothing we can do... the client can appeal.... that is their only ONLY option.... 

Shane, Nicol is referring to this client's Google ads account which is suspended for Suspicious payment activity.... however, we do NOT have access to it... which is why you are not aware... 

Nicol

Shane

 Good morning... 

This is a Facebook issue, not Google. Still working on it. 

Hector

- Illana and Dr. Perry Ok'd setting their aesthetics site https://precisionhealthandaesthetics.com/ as their GMB and google ads reference site. Would this help?

Shane

Hector

- Google accepted Precision RI's payment! We have proof. Yet, they are still suspended "We've detected suspicious payments in your account". This account ran a campaign with prp and stem cell keywords in 2017 for $1500. That campaign has since been "removed". They have two active "smart campaigns" that are enabled but not active b/c of the suspension. Their account is also tied to their old website with PRP on it.  Is it advised to "remove" their smart campaigns and change the site on their GMB before hitting "contact us" and appealing once more?

The Facebook ads account is now disabled due to "ads that don't comply with our advertising standards" 

I saw the email from Google ads.. it is legitimate. Their ads account is  677-280-2158 ... 
 

Thanks

Hector

 I am seeing that Whitney is in communication with the client now, helping her take care of the issue on her end. Thanks for your help!

I am not seeing any info even on the ID number for their Google ads account... 

Brittany

Alyssa

 we do not have access to this client's Google ads account so I cannot check the veracity of the email. 

We have yet to get ads going for them on Google. I recall Hector mentioning we had issues with which account to run them in. We don't have access to their Ads account.

Hector

can you look into this further for Brittany? I tagged you in the Google ads set up task Google Ads - Set up campaign - Precision Pain  RI  - precisionhealthandaesthetics.com

I don't think I have access to this account, do I? 

Hi team! This client sent an email today to Whitney, Ivonne, and Chris saying they got an email stating their Google Ads were suspended due to suspicious payment activity. They forwarded the email and it was flagged as potential spam by Gmail. Nothing appeared when I hovered over the links (a trick Hector showed me in the past to see if it's a scam). Can you check to see if their ads are really suspended?

🎉

Access sent to you and the team

Hector

 I need GTM

whitney.zelig@gmail.com

 FYE

By the way, if they push the right rep, they may be able to get a $500 campaign set up bonus..... 

Otherwise, any attempt to create a new account will likely result in a suspension.... 

If the client feels and can prove that the charges are not theirs, they need to contact Google and get it straightened out. 

who said it was Google's fault? Google, or the client?

Shane

 here's an interesting one for ya. When I tried to start them a new google ad account- found out that they owe google 1000 in another ad account- they said "it was google's fault" but google hasn't deleted the payment-- all information is different except the address to where their location is. This seems risky. Any workaround?