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| Hector M. |
Yes, it was not added to my Uptimerobot list which is why I did not catch it in time. isaac said the website is down because the sub-domain is not pointed to our server anymore. He took care of it.. it is back up on uptime
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| whitney.zelig@gmail.com |
super
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| Ivonne A. |
thank you
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| Isaac K. |
Sorry. It was my fault. I missed sending them the email.
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| Ivonne A. |
Isaac is working on it.
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| Ivonne A. |
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| whitney.zelig@gmail.com |
It's your fault
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| Vania J. |
Is the issue their fault? please say its their fault
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| Vania J. |
client is on the phone right now and asking what the timeline is to get it back up. Apparently they noticed it was down a few days ago
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| Hector M. |
I will open up a task better. thank you Sydney
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| Hector M. |
I do not see that https://go.primemdplus.com/ site on my uptime robot list which is why I missed this.
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| Alyssa W. |
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| Sydney M. |
the site is down. Is there anything we can do to speed this up?
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| Sydney M. |
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| Hector M. |
I was going to do to that but I am seeing that this particular client never sent over the Google ads verification documents so I do not have anything for them.
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| Shane Q. |
Yeah, I don't think you can see it
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| Hector M. |
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| whitney.zelig@gmail.com |
anything we can do about this FB account
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| whitney.zelig@gmail.com |
so does google
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| Shane Q. |
Facebook hates us
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| whitney.zelig@gmail.com |
What does this mean?
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| Shane Q. |
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| Shane Q. |
This one might be trouble. I have access to it through my manager account, not the medstar one
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| Hector M. |
Shane, can you please share the URL to go to so I can add the ID?
https://business.facebook.com/accountquality/ - I went here and it is not showing that option. I loathe loathe... loatheeeee FACEBOOK! |
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| Shane Q. |
ID verification required
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| whitney.zelig@gmail.com |
any progress with this
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| Shane Q. |
I'll see what I can do
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| whitney.zelig@gmail.com |
can we look into this
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| Hector M. |
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| Hector M. |
This account is fine. The ads were rejected though...
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| Hector M. |
Good morning
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| whitney.zelig@gmail.com |
Facebook ads rejected? is this idenity still the issue
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| Hector M. |
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| Hector M. |
Okay.. I will reach out to her and see what I can get done.
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| whitney.zelig@gmail.com |
I looked at it too, and couldn't see it. I don't have the documents, can you reach out to Divya? She is very good at being responsive
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| Shane Q. |
👍
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| Hector M. |
Whitney, if you have their documents, I can take care of it.
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| Hector M. |
I see it now... the account needs to be verified by the client...
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| Hector M. |
Is that the ad account or their FB page Shane?
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| whitney.zelig@gmail.com |
I checked into it on her screen last night and could not see this either
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| Shane Q. |
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| Hector M. |
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| Hector M. |
I am not seeing any issue with PRime MD plus FB ads account
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| whitney.zelig@gmail.com |
K I will let her know today
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| Shane Q. |
Needs to confirm ID, etc.
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| Shane Q. |
This Facebook account is currently suspended from advertising
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| Hector M. |
Okay.. Because I was going to tell you that I took care of the access already..
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| Shane Q. |
nevermind I have it
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| Shane Q. |
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| Shane Q. |
escalated
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| whitney.zelig@gmail.com |
Yes please
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| Shane Q. |
It's on my list. Should I escalate?
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| Hector M. |
Good morning Whitney. |
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| whitney.zelig@gmail.com |
When can we go live with ads team
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| Hector M. |
Done now..
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| Hector M. |
Not sure how I did not add that to their folder. I thought I had.
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| Hector M. |
Whitney, Good morning.
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| whitney.zelig@gmail.com |
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