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Renovo MD - www.RenovoMD.com - 🔴 SEO client 🔴 - VJ

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Digital Marketing Set Up

✔ secret shop coolsculpting

whitney.zelig@gmail.com added this on
Completed by Hector M.
Assigned to
Amy Van Deusen Amy V.

Comments & Events

Amy Van Deusen Amy Van Deusen
Website - https://renovomd.com/coolsculpting-northborough/
Confirm - https://renovomd.com/c/coolsculpting-northborough/
Date: 3/30/21
Time: 10:04 AM (EST)
Name - Alicia Young
Email -  aliciayoung68@yahoo.com
Phone - 860-670-5468
Message - I'm interested in getting Coolsculpting for my chin.

whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector  I submitted the lead for this secret shop. I received a text message immediately. No phone calls or e-mails yet. I will continue to update as contact attempts occur
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy. 
Thank you for the update. 
I just sent them an email about another issue they are having with their Google ads. 
Perhaps they will call you later. 
Notified 2 people
Amy Van Deusen Amy Van Deusen
Hey whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector It's been a week since I entered the lead. They sent one text immediately (Highlevel) and sent one e-mail almost immediately. They made one phone call with a voicemail within an hour of receiving the lead as well. However, after these initial attempts, no other contact attempts occurred. No follow-up phone calls, texts, or e-mails.  Should I begin writing the report for this client?
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
Thank you for the breakdown on what transpired. 
Yes, please prepare the report and I will fwd it to the client to let them know our findings. 
Notified 2 people
Amy Van Deusen Amy Van Deusen
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector Here is the secret shopper leads test report for this client. I also attached a screenshot of the one and only e-mail they sent because it was very bland so we may have some suggestions for them regarding their e-mails.

RenovoMD Medical Aesthetics - Secret Shopper Leads Test Report - 3/30/21

Overall Analysis: Adjustments are needed

 
Date of test – 3/30/21
Lead entered: 10:04 AM (EST)
 
Spa Response Time:
Phone call: Yes, the same day - 3/30/21 at 10:14 AM (EST)
 
Voicemail: Yes, the same day - 3/30/21 at 10:14 AM (EST)
 
Text Message: Yes, the same day - 3/30/21 at 10:04 AM (EST)
 
E-mail: Yes, the same day - 3/30/21 at 10:19 AM (EST)
 
Problems with form/button: None.
 
Follow-up Phone call: None.
 
Follow-up E-mail:  None.
 
Follow-up Text Message: None.
 
Areas that need improvement: No follow-up texts. No follow-up phone calls. No follow-up e-mails.
 
Insight Summary – The staff at RenovoMD Medical Aesthetics responded to the lead by sending a text message immediately after receiving the lead. One welcoming, personal e-mail was sent within an hour of receiving the lead. One phone call was made and one voicemail was left 10 minutes after receiving  However, no follow-up phone calls were made. No follow-up texts or e-mails were sent. This requires adjustments.
 
Details about lead:
 
RenovoMD Medical Aesthetics- Secret Shopper Leads Test – CoolSculpting
Date: 3/30/21
Time: 10:04 AM (EST)
 
Name - Alicia Young
Phone - 860-670-5468
 
Recommendations for the staff at RenovoMD Medical Aesthetics:
  • The staff at RenovoMD Medical Aesthetics sent a welcoming text message immediately, which is very beneficial because it lets the client know that their request has been received.  It also helps create an additional channel of communication between the spa and a potential client. However, a follow-up text was never sent. We recommend sending a follow-up text the day after the lead is received, as well as the following day if you still have not heard back from the lead.


  • The team at RenovoMD Medical Aesthetics sent out one welcoming, personal e-mail to the lead on the same day, about 15 minutes after receiving the lead. However, No follow-up e-mails were sent. Statistics show that sending welcoming and follow-up e-mails provide greater ROI results when it comes to leads. E-mails also aid in initiating and building a line of communication between the lead and the client.
 
  • One phone call was made and one voicemail was left within 10 minutes of receiving the lead. This is great, as we highly recommend that leads should be contacted by a direct phone call as soon as possible or within 24 hours of receiving the lead. However, no follow-up phone calls were made. We recommend that the potential client is contacted again by phone on the following day. Then, we recommend repeating this process week later if there’s still no response from the lead.
Notified 2 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Hector Mota, Operations Manager at Medstar Hector  please send to client with vanias new calendly link
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Nice work Amy Van Deusen Amy , thank you.
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com will do. 
BTW, since last week, I have been sending them with Vania's new calendy now... 
I updated the template as well. 
whitney.zelig@gmail.com, Medstar thanks!
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
This report has been updated and sent to client. 
Notified 2 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.
Amy Van Deusen Amy Van Deusen
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Amy Van Deusen Amy ,
Whitney knows since I CC her on all the secret shopper reports I send out. 
Thanks. 
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Amy Van Deusen Amy Van Deusen
Hector Mota, Operations Manager at Medstar Hector  Haha I know! We were on the phone with them so I just tagged her so she was able to find the task quicker :)
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Silly me...
Okay, thanks for letting me know. 
BTW, next time perhaps you can just send her the link to the task so it does not get lost in so many of the notifications she gets. 
When we send links to the task, the name of it shows up, not just the URL with numbers. 
Notified 2 people