I have paused them now.. MS | search | dermal fillers | vegas

 Shane, take note.. 

Shane

Hector

 revengemd canceled their credit card that is linked to their google ads account . please pause their dermal fillers campaign on google asap so we can avoid restrictions 

sounds great Isaac. I will keep my eyes on this to see how it goes. I am still seeing that as of 11/29 they had an issue. The only great thing is that I have not seen anything since. 

Hector

Michael

 - Finally I got a reply back from the WPengine hosting team. They have now pushed a update to this site server to fix the 5xx issues. Let me know if you still see the above issues.

Thank you, Hector.

504 Gateway Timeout (504) | 2023-11-16 11:59:20 | 7 m | 0 | Details
Resolved |  504 Gateway Timeout (504) | 2023-11-14 09:46:02 | 2 m | 0 | Details
Resolved |  Connection Timeout  | 2023-11-14 04:22:52 | 1 m | 0 | Details
Resolved |  504 Gateway Timeout (504) | 2023-11-14 02:29:30 | 1 m | 0 | Details
Resolved |  Connection Timeout  | 2023-10-24 11:54:21 | 10 m | 0 | Details
Resolved |  504 Gateway Timeout (504) | 2023-10-23 15:21:21 | 6 m | 0 | Details
Resolved |  504 Gateway Timeout (504) | 2023-10-18 03:47:28 | 6 m | 0 | Details
Resolved |  Connection Timeout  | 2023-09-26 21:42:12 | 11 m | 0 | Details
Resolved |  504 Gateway Timeout (504) | 2023-09-26 14:14:22 | 2 m | 0 | Details
Resolved |  500 Internal Server Error (500) | 2023-09-20 22:54:05 | 31 m | 0 | Details

Isaac

 Here are the dates it has happened and for how long.. just in case.. 

I didn't reach out of them. It got automatically fixed. Usually this happens when they are doing server maintenance. I will reach out to them and  let them know it's happening very frequently these days.

Isaac

 Did they say what the issue was? I feel like this is happening pretty frequently with their site. Is there anything we can do to keep it from happening?

The site seems to be loading fine now - https://www.revengemd.com/

Revenge MD | A Bold Approach To Beauty, Body Contouring & Wellness

Revenge MD in Nevada provides a bold approach to body contouring, wellness & beauty. From Botox, medical weight loss, IV therapy …

 

Michael

- It's from the WPengine..should be automatically fixed soon.

Isaac

 We're having issues with Revenge. It's giving a lot of 504 errors. We just had a call with the client and they couldn't get on the site. If you're not around, can someone else look into this? It's it Cloudflare? WP Engine?

FIXED. The plugin was turned off by someone.

Emily

 I am creating a task to see if Nolie can get to this first. 

Isaac

 can you take a look at Revenge MD's site? The formatting of the gravity form at the bottom of all their pages is messed up. We have a call with them tomorrow at 1pm EST so would hope to get this resolved before then. Thanks! 

Checking

Will do

thank you

Michael

 if you see anything else wrong, please add it  to the task I created. 

Michael, Emily, thanks for reporting this and following up.
I have created a task for all of us here - Issues With the site - Other things - Revenge MD - www.revengemd.com - 🔴 SEO client 🔴 - EC
This way we can track everything and follow up accordingly.

Also, they have the wrong contact form connected to their Semaglutide page. I tried to update it, but the site issues are preventing me

I think there is also a problem with JupiterX. I'm not able to view any settings

Ok, it looks like it's connected to WP Rocket. It was recently updated, so I reverted it back to its previous version, and the site is partially fixed. I can see the elements on each page, but the menu still isn't dropping down. I'm looking into that now.

It's not working and I'm not sure what the problem is. We need to revert to a backup then we can work on what the problem is.

Alyssa

 do you have the WPEngine credentials for this site?

Isaac

 when you are online, will you please look into this? Michael is updating Elementor. Emily followed up about access you need in the ongoing email thread. 

Thanks Mike 

Fingers crossed! 

Elementor says it needs to be updated. I'm going to do that now. Hopefully, it's that simple. Otherwise, we need to revert to a backup

I sent a f/u email to the client earlier today about the access we need because I don't believe he ever responded to Isaac with that info 

Only the bottom section of the homepage is loading for me 

I was just about to send a message in here too 

*is not loading*

***Priority*** Did we make any significant changes to Revenge's site? Most of their content is loading on their pages, the menu isn't dropping down. The site is basically unusable:

Brittany

 she is calling me later to explain but she said to leave it as is! It was done on purpose

Thank you!

New META Ads -- Semaglutide for RENO - Revenge MD - www.revengemd.com - 🔴 SEO client 🔴 - EC based on this task it looks like the pop-up is correct but i'm not sure if this was something Vania discussed afterward with the client to add. Let me double-check with Vania since I recently took this client over and am not 100% positive

Emily

 Can you confirm the correct offer for this client's Semaglutide page? I don't see anything on the client spreadsheet but the gravity form and popup say different things

thank u!

Yes no problem!

Michael

 and I are meeting with the client tomorrow so I can always assist them on the call 

You can include me in the email with the client in case if they need help providing us the access. Thank you.

Ivonne

- Can we please ask this client to share the DNS access with us? Their website is still on the legacy network. I will move it to the advanced network to see if it helps with the 5xx.

No worries

Michael

. I will check.

Sorry

Isaac

 , I closed out of the tab. I'm pretty sure it was a 504 Server Timeout though. 

When working on their site recently I've been served them several times. This problem seems unique to Revenge. Are we able to discuss with WPEngine what our options are? Maybe another CDN?

Michael

- Can you please share the screenshot of the error?

Hi

Ivonne

and

Michael

- Yes. This website is hosted on WPengine.

Isaac

 can you please check this?

I've been getting quite a few 5xx errors from Revenge's site. Are they using WP Engine's servers?

Are you seeing the slow speed on a specific page on the website? If yes..pls share the URL.

Ivonne

- i just ran the website on GTmetrix and the load time is good. Please see below screenshot.

Ivonne

- Sure. Will check.

Isaac

 can you please check on the speed of this site? It is extremely slow. Thank you!

Given that they have 2 SemaG campaigns and 1 botox campaign, I think we can assume that this account is burned. 

We do not have an option to appeal this or request a review. At least I am not seeing it... 

any update on this?

Shane

Hector

 ad account is disabled 

WAY TO WORK, TEAM! Thank you all so much for help on this!

Thanks team!

Kamie

- All looks good now.

Charmae

- Thank you.

Isaac

done 😊

Please let me know if you have any questions.

Kamie

- Fixed the mobile usability issue. But I also seeing duplicate FAQ schema issue on this page.

Charmae

- Can you please help us fix the duplicate schema issue on this page using the same way I explained couple of days ago on Slack? 

Isaac

 any insight here for me? Thank you!!

Vania

 

We are only able to see this 

Jessica

 there was a time when Google webmasters let us see that information. However, they removed that option - along with many others - since Google found out that they could make money off that information. 

Shane

 apologies, this was actually an seo question, apologies

The only service we run for this client is Dermal Fillers. Any idea what they're looking for? 

Hi there all, is there a way to find out from what zip codes that the searches / hits for "Hormone Therapy" are coming from? The client wants to know if these people searching are in Reno or Las Vegas. If that's possible...thanks!

Ads got rejected. working on an appeal. 

fb ads are paused

Shane

 can you look into it please?

💪

s-MONEYYY for the WIN 

I got the suspension on Well Life lifted!

Okay, perhaps we can discuss it during our next meeting ?

Easier to discuss on a call.  It would be like a novel to type. 

Yes, Shane, what are the issues? What are the link that binds these suspensions?

I am not showing anything with PRP on them anymore... 

i'm 75% confident I know the issue(s) now

i found some more consistencies today

😬

prepare for suspension

cool. I escalated on my list. stay tuned. 

Hector

 can you find anything else?

I have taken the one prp and stem cell off the website from about us page

PRP thing

Shane

are you waiting for anything on our side to go live with ads?

working on the meta descriptions now... 

We are LIVE team!

Shane

we are ready for ads

😊

whitney.zelig@gmail.com

- Sure. Will do.

Isaac

when we are live please let shane and hector know to go live with the ads !

I went ahead and removed it now anyway... no more PRP... 

our new site doesnt have PRP

its a WIX site

I will put those pages in drafts now.. and remove all PRP images. 

If the PRP was not going to be added to the original new site, then we should have simply deleted those pages. That way Shane can submit the ads for review. 

Yep

That makes more sense 

ohh... so it will be the same URLs? 

I know

Shane

but in that case we would always tell you last minute when they are ready . the lp's are still the same as this site- it will just have a new look.

Vania

 can you take prp off this site for now anyway?

Ok. It's really hard for me when I get tasks with LPs that aren't ready yet. Too much room for error and easy to get overlooked. 

we are launching their new website on Friday

Shane

 and no prp also way better looking, hang tight.

Also, the forms on the LPs don't look like they direct to a confirmation page. I can't set up the conversion events until this is fixed. 

PRP is on the website

Hey Team! we are planning on trying to get this site moved over on FRIDAY night so ready to launch by next week

I need to set it up.. trying to get client's password to a gmail they want us to use to set it up.. 

Hector

 i need GTM