Riverside Medical Secret Shopper Leads Test

The Secret shopper lead has been submitted.
Website - https://riversidemedicalsc.com/coolsculpting/
Confirm - https://riversidemedicalsc.com/thank-you/coolsculpting/
Date: 9/05/19
Time: 2:27 PM

Name - Jordan Duran
Email - Duran_el_duro23@mail.com
Phone # - (972) 656-9619
Message - abs could use some tightening up
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Chris , 
Riverside Medical only had about 8 calls in total to listen to. 
Worse yet, they haven't had a lead come in via CallRail since August 13th! 
Do you still want me to try and put together a report with the limited amount of info I have available? 

Yes, still do a report, do not mention the low call volume focus more on their response time and if there are a few example calls that would be good for the report list those as well

Got it. I am done with the CR calls audit part of the report. Waiting on the Secret Shopper leads test results before adding that to the report. 
So far, they only sent me a text message. However, no direct phone calls or emails from them. 

Can you paste the message. How quick was it? 

Here is the information in regards to the text message and other forms of contacts to the lead by the Spa.

Spa Response time - Text Message: 30 mins later at 2:57 PM
Message content "Hi Jordan this is Diane from Riverside Medical cool sculpting. I received an email that you are interested in CoolSculpting. Looks like you’re interested in treating your abdomen? We offer free assessments and I’d be happy to schedule an appointment for you."

Spa Response time - Email: 2 hours, 42 mins later at 5:18 PM
Spa Response time - Phone Call: NONE.

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I will prepare this report and post it on Monday so you guys do not miss it over the weekend. 

Chris , whitney.zelig@gmail.com  
Here is the final report for you on Riverside Medical. I had to wait on it since I needed to contact them and call them in regards to the secret shopper leads test. 
Chris, I implemented those changes and added the response time at the top of the Sshop summary. 

Riverside Medical - CallRail Audit & Secret Shopper Results – June 9th to September 4th.docx 10.8 MB • Download

Great work, I sent it to Diane

Thank you. I will mark this as done then!