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Riverside Medical - CZ/IA

https://riversidemedicalsc.com
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ Secret Shop

Elizabeth R. added this on
Completed by Brittany R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Perform secret shop on to get them up to date with there shops. Then put into rotation for quarterly shops.

landing page: https://riversidemedicalsc.com/coolsculpting/
treatment: coolsculpting

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 9/13
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne here is the quarterly secret shop, there next shop will be performed on 1/13/23. Please let me know if you have any questions. Thanks

EMAIL DRAFT:

Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • You responded to our text engagment.
  • The CoolSculpting expert our call was transferred to was friendly, professional and knowledgeable. She built excitement around the treatment and discussed pricing in a recommended way. 


Things To Work On

  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we did not receive any calls from you]
  • It is vital that anyone that answers the phone in your office knows all about the treatments you offer. If they have to rely on a third party, it requires them to put the caller on hold, which is not the ideal experience. This can lead to the caller looking elsewhere for service. 

We would love to set-up refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your refresher training here:
https://calendly.com/emily-clientmtg/front-desk-training

We look forward to speaking soon.

Notified 1 person
Ivonne Ackerman, Medstar Ivonne Ackerman
Thanks Elizabeth Ruffa Elizabeth ! Brittany Redding, Digital Marketing Manager at Medstar Brittany  can you please send this to my riverside client?
Brittany Redding, Digital Marketing Manager at Medstar Done!
Notified 2 people
Brittany Redding, Digital Marketing Manager at Medstar
Brittany Redding completed this to-do.