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Rizzo Family Medicine PA - www.rizzoaesthetics.com - NR

https://rizzoaesthetics.com - Waiting on Chris to provide more info - Cynosure client
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shops

✔ September Quarterly Secret Shop

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Notes
Quarterly Secret Shop: 9/28/23
Last Shop Performed: 6/22/23
Landing Page to Shop: https://rizzoaesthetics.com/body-contouring-sarasota-fl/  
Service: Tempsure Flexure

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 10/24 (Meredith Lee)
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Elizabeth Ruffa Elizabeth Ruffa
text engagement 10/31
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Elizabeth Ruffa Elizabeth Ruffa
write up
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Elizabeth Ruffa Elizabeth Ruffa
Hi Nicol Razon, Medstar Nicol  

EMAIL DRAFT:

Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • We received 3 texts and a welcome email from you after we input the lead.
  • The salesperson who answered our call was friendly, professional, and knowledgeable. 

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we did not receive any phone calls from you]
  • Answering text messages is vital to securing qualified leads. Qualified leads are potential patients that take the time to ask questions. They show a great deal of interest and urgency. By not receiving answers, the lead is encouraged to look elsewhere for the service. 
We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your next front desk training here: https://calendly.com/emily-clientmtg/front-desk-training 


We look forward to speaking soon.

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Nicol Razon, Medstar Nicol  also posted on clickup
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I'm going to close this out here as it is on clickup. Please advise on clickup when it is sent to the client :)
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