Began Jessica  

Jessica  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Botox. 

Here is the recorded call: https://drive.google.com/file/d/16xoiXamHZb1qhSN8rLcqhRXGUZMEsbnm/view?usp=sharing 

You contacted us 1x by phone, 3x by text, and sent a welcoming email after we input the lead. Contacting a lead with a direct call is the best way to convert a lead into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call. 

The salesperson that answered our call was friendly, professional, and knowledgeable. She built a connection with the caller and excitement around the treatment. However, we recommend requesting the caller's contact information after introducing yourself at the beginning of the call. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x with a direct call. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Sante Secret Shop Report.pdf 118 KB • Download

Elizabeth thank you!
Ivonne  I can send to them if you would like me to, but otherwise, this new shop is in docs and files. ty!

Jessica  I'll send it out. thanks for offering!