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Sante - Mind Body Beauty - www.santembb.com - 🔴 SEO client 🔴 - Katherine

Website Design + Development * Service Page Content * Digital Marketing Set Up (One-Time Fee) * Digital Marketing Monthly Management
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Secret Shop

✔ Secret shop-Botox

Elizabeth R. added this on
Completed by Ivonne A.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Service: Botox
Notes: If/when they mention the consultation fee, here are some questions to ask.
1. Consult fee- what term are they using to describe it? 
2. Is it refundable?
3. Can it be used toward the treatment/ other treatments if not a candidate?
FYI we noticed from notes in GHL that the FD is brushing off the leads. 

Client is closed on sun/mon can we plan for one call on Tue in the am and one on Thur in the pm.

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 10/12
E.R
No one was notified
Elizabeth Ruffa Elizabeth Ruffa
Paige Montgomery, Client Success Manager at Medstar Paige Ivonne Ackerman, Medstar Ivonne  
FYI-- I have not received any texts from them. Recorded call scheduled for 10/19
Notified 1 person
Ivonne Ackerman, Medstar Ivonne Ackerman
Elizabeth Ruffa Elizabeth  did you delete the number you used from their account? because we have automatic texts going out.
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne  
I tested using my cell phone number and I have the texts. I will notate the shop report
Notified 2 people
Ivonne Ackerman, Medstar Ivonne Ackerman
Elizabeth Ruffa Elizabeth  I'm confused. Did you receive text messages? Did you use a phone number that was used for the first time? Do you know how to go in and delete the phone numbers like Jessica and Vania used to do? Do you do that now? Do you know how to check on the client side if your lead shows up?
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne  - At the time when this began, I was only requested to do a recorded call for them on botox. (Which is why no texts were sent - I did not put in the lead - but then I began a shop using my number as the 8x8 number is in use with them for the semaglutide shop so I can't use that number twice at the same time and I have the automated texts) Yes I know how to go in and delete the phone numbers, I do that typically 24 hours after I submit the report to the CSM. I also know how to refer to the clients lead sheet to check if my lead shows up.) This one was just truly an oversight/mistake because it started as only doing a recorded call for botox and then I just started an entire shop.  *They did great** 3 calls, 3 texts, good recorded call.  I'm concluding report now and will be posting shortly
Notified 2 people
Ivonne Ackerman, Medstar Ivonne Ackerman
Elizabeth Ruffa Elizabeth  can you please send me an email with all of your findings for Sante? No problem if it's a mistake, I just would love proven stuff so I can tell the client. 
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Hi! Detailed email sent Ivonne Ackerman, Medstar Ivonne  
Ivonne Ackerman, Medstar great thanks!
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne  
Can this one be closed out? Thx
Ivonne Ackerman, Medstar yes thanks!
Notified 2 people
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.